The staff is wonderful and friendly! They greet you and smile often. My only complaints are about the room, jacuzzi hours and gym locations. The room looked nothing like the pictures. In fact, it was dated. For instance, there was a swiveling base for an old, tube-style TV, bolted onto the dresser.As for the jacuzzi, the hours are limited, and it is closed on Sunday. It was the reason picked that hotel. Lastly, the gyms are in other buildings, which is not very convenient.