citizenM London Bankside

Lovely location with loads of vibrant areas in the surrounding areas and just a short distance from any major tourist attraction. Not the first CitizenM I’ve stayed in and as you can imagine won’t be the last.

My son and girlfriend stayed as a treat. They loved it and want to come back in the summer to use the roof terrace as it was raining during their stay!

We stayed for 5 nights in August and it was one of the most uncomfortable stays I've ever had in a hotel, never mind a '4 Star' Hotel! The rooms are smaller than the 2 Star Premier Inn next door, with sealed windows and Fake Air Conditioning. I was looking forward to staying in a Classy London 4 star hotel with stylish fittings, a chic staircase and a hip modern attitude. 4 Star??? I have never been so disappointed since the finale of Game of Thrones! Good Points: Most Staff tried to be Helpful, especially friendly at the bar. Balloons & Card well received. Shower pressure was reasonable for the Top floor. Towels changed/Surfaces wiped daily. Good Blackout Blinds and Soundproofing. Loads of TV channels & free movies Free Cushion Style Cuddly Toy. Additional Bad Points: Repeatedly woken by cleaners knocking on the doors in the morning - no tag to say staying another night! Just 6 Hangers + small shelves to store clothes - or just live from your suitcase in the Large Drawer under the bed. Lighting is very poor for shaving. The room could use a full length mirror. 5 Nights of Poor, Restless Sleep. Had to run the Shower on Cold to cool the Room. Sweating in bed, sticky uncomfortable. iPad Room Control - time wasting and fiddly, especially in the dark. Sheets only turned down daily - never changed. All in all I cannot recommend this Hotel as a 4 Star! I've had more comfortable stays in a £30/night EasyHotel - They have Real Air Conditioning!

Very nice. A little cramped, but we weren’t in London to stay in the room. Comfortable, clean, eccentric and fun. Easy check-in. Modern, but full service. Healthy choices at 24 hr cafe. First stay at CitizenM and we absolutely use them again.

Nicely decorated room, a little on the small size but perfect for a short stay, bed was comfy