2/10 Huono
6.5.2025
Power Outage for 12 Hours
Horrible experience. The power went out at 12:45 am and we were without power until checkout. Power came on as we were walking out the room to check out by noon. The entire night we were without power. Thus, no A/C, no hot water, unable to keep food in fridge cold, hotel of course was unable to provide breakfast. While we understand things happen it wasn't until we were pulling out that we realized there was a generator next to the building. Total shock as during the power outage there wasn't any emergency lights in the hallway or stairwell. Given the situation we would have appreciated an apology for the experience of the stay. The front desk staff didn't even attempt to acknowledge what happened or show any concern which was appalling. We understand "rain" but the weather conditions didn't warrant power being out for almost 12 hours. Never again would we consider this particular hotel.
Christopher
Christopher, 1 yön matka perheen kanssa
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