Excellent hotel for a relaxing holiday. Everything was working from hotel preordered taxis to room service. We got a great location near the pool, although in this location every room is really near one of the 5 pools, which have pool bars and even food serviced to the pool area and even to the swim up bars. Really wonderful on a sunny day when u r not bothered to leave the pool. I appreciate that there are also several showered toilets and showers around pools so short walks even around pools and this allows less hassle around the pool. Very good pool services indeed, towels available and always chairs available. We enjoyed good selection of pool bar, especially fruit smoothies and juices and occational cocktails. The surrounding is green and very tranquil. Great views as situated on the hill, downside lots of stairs, but I am sure hotel would provide rides to rooms upon request. We liked the excercise walking uodown stairs. Visited 2 restaurants and Spa with various treatments, for a week we just enjoyed the services, relaxed and felt no need to leave the resort. Library in the lobby, game room and gym as well. Rooms are very clean and balconies are large. We had a horizon room and it was excellent. Situated short 10 min walk from the Karon beach, 7/11 close if u need something. Hotel service to beach and back 5 times a day.