4 stars, but not 5. Part of the rooms are in very high hills, and you cannot walk freely by yourself, you keed to order hotelride. Other rooms are at the main building. My room smell bad, and propety in that part was quite poor. Lobby, swimming ppol and breakfast are nice. From the pool there is access to beach, but stairs are dangerous to climb up and down cause it is very high where you come down. Staff at breakfast is nice and helpful, also cleaners and drivers are very nice. But staff at reception and where you the drive to room and order taxi, are not polite and helpful at all. They should be cause that is what you see first but they were quite rude. Hotel manager and other manager where helpimg at the breakfast place which was quite nice to see. They were one person who the whole hotel was serving nicely and looked outside quite funny. Expedia hotelrrservations and website sees much more people’s opinions that loyalmembers sites, so i feel that even expedia gold members are not served well in this hotel even they really travel a lot. Also that i am also in the tourist and hospitality field for 20 years, i felt uncomfortable here because of the staffs attitude. This hotel could have nice access to be luxury hotel but it is not. Beach is dirty also, and restaurants cheat, especially when they think you might be a russian cause they don nit speak or read any english or thai, so you have to be very careful with your bills. Attitude has changed a lot in Phuket.