6/10 Hyvä
31. tammikuuta 2025
Very clean, great staff, but lacking vegan options
Whilst Jamie, who greeted us when we checked in, Daphne (in the bar) and all the staff we encountered were incredibly friendly and professional, unfortunately the vegan meal options were not the same as those promised when making our booking.
I specifically stated that I am vegan and also that I cannot have anything spicy. I was assured there would be "plenty of options".
In the evening there was only one vegan option; a bean chilli. Daphne and Jamie spoke with the chef who first rustled up an ariabati sauce which was too acidic for me causing much discomfort after only a small taster. Then a vegan Bolognese was produced. Fortunately this was fine, albeit not especially well seasoned.
A similar issue occurred in the morning for breakfast. I checked that, as promised when booking, the sausages with the vegetarian breakfast (ordered without eggs) were vegan to initially be told they were NOT! After checking with the kitchen they discovered they did have some vegan sausages after all.
Whilst we did get there in the end, it was frustrating that after making it clear when booking, and again when checking in, that I am vegan and cannot eat spicy food, we had quite a task obtaining something suitable for me to eat.
We were also not impressed to have to sit and listen to Emmerdale on the TV in the bar whilst eating our evening meal!.
Also, our bathroom sink was too close to the toilet, and the bed was too high and side tables too low so the height differences were awkward.
Jaime
Jaime, 1 yön matka
Tarkistettu Hotels.com-asiakasarvostelu
