The room was ok, perhaps not as good as one would expect from a 5 star hotel. Bathroom had a lot of issues, tiles were broken, shower was malfunctioning per hot & cold water, it was set the wrong way (you should have turned the shower handle different way than instructions), as well as cracks in the walls. All was ok, and the hotel in itself was good per price and service. A lot of employees vs. The ones that actually help with signing in. Two concierges and only one receptionist vs a lot of customers, so checking in took a lot of time.