Upon check in:
Fridge had leftover food in it, bath tub was dirty. I removed food and cleaned the tub. Told front desk staff, they didn't even bother to change my room. Told me they would get someone to clean it. But by the time their staff would come, I would've cleaned it myself.
First day after check in:
Was 11am taking a nap cause we're on holiday. Got a call to move by car from my car park allocated by their security the night before saying "road maintenance".
When I came down 2 hours later, no road maintenance could be seen and another car taken my spot. Was rather annoyed.
What's worse was I got woken up after I went back to nap by construction noise from a room below. There was a pickup truck with construction materials, and non stop drilling below.
Asked hotels.com to change my hotel but they failed, this website's service has gone trash since it changed its owner.
The hotel keycard was bad 3x (I stayed 3 nights). The 3rd time I went to get it updated I was so annoyed I told off the reception staff, no sorry no apologies. Very poor reception staff not courteous at all.
Been to Phuket 5 times, and to Thailand more than 20 times, Thai hotel staff are overwhelmingly polite. This hotel's staff at the front desk was horrible.
Their concierge and room-keeping and breakfast staff were good though.