6/10 Hyvä
25.5.2025
Cold Room, Poor Service, and Misleading
I recently stayed at this hotel during a study trip to Melbourne and was very disappointed with the experience. On the first night, the room was absolutely freezing — the heating was not working at all. When I contacted the hotel, I was told that nothing could be done until reception opened the next morning. This was completely unacceptable, especially during cold weather.
Even after repairs were supposedly carried out on the air conditioning unit, the heating still didn’t work. It took considerable effort and time – which I couldn’t afford on a busy study schedule – just to get my room swapped. There was very little urgency or concern shown by the staff, which only added to the frustration.
Additionally, the hotel advertises that the property was constructed in 2020, which is clearly false. The building is noticeably old and outdated, and this kind of misleading information feels deceptive.
Overall, I would not recommend this property. Between the uncomfortable conditions, lack of timely support, and false advertising, the experience fell far short of expectations
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