The worst stay in our 3 week trip. They didn't realize there were 3 of us, so they had to give us 2 rooms, which was good because the shower in one didn't work. The second day they "upgraded" us to a larger room so they could fit in a rollaway, then the 4th day, they "downgraded" us back to the original rooms because they had someone else coming and wanted to put them in the bigger room. I chose this hotel because they claimed to have "Laundry Facilities," but they did not. We spent our first evening in Rome taking our clothes out to a laundromat. They also do not offer access to the rooftop terrace or host receptions without the owner, who was out of town--totally misleading. Their ONLY saving grace, and reason they do not get all single stars from me is their staff, which consists of one amazing man. I hope the owner manages to keep him, because I seriously would've lost my mind if he had been even a little rude to us throughout the ordeal.