First, after booking, I wanted to inquire about the parking availability and early check-in. I messaged the hotel a few days before my booking, as well as on the day of my booking, and received no response. At the day of my booking, I called the hotel multiple times until Mark answered. I asked him about the early check-in, he told me I had to transfer $50 for that. I waited for an hour for a call back and he said there is no early check-in available. He said the $50 would be transferred back to me, but it never did. I also asked about the parking and he said there was no parking available until after check-in. He said his manager would contact me right away for the parking, but I never got a phone call/email. When I called again, Mark said I must transfer $450 for “damage fees”, and that it is refundable, but it is required to check-in later at 5pm. This rule was not mentioned at all when I was booking the room originally. He also asked for pictures of my credit card, specifically where my name is on it, which was very unacceptable. I called him and said this is unnecessary and I would not be sending it. He then said “forget about it”. Finally, he sent me the check-in rules with the parking. However, the email was very careless and had little detail on parking location. In the email, the address of my room was completely different than the one I booked. This was extremely unacceptable as I was provided no notice that the room was completely different.