Mornington Hotel London Victoria

Had a great stay. Nataliaj was very nice and helped us get our room quickly. Area was good and near a great breakfast and italian place.

Absolutely disgraceful treatment. Even though I rang ahead to inform them that I would not be checking in until well after midnight. We arrived to be told there was a “problem” with the room and we couldn’t stay. Sent to another hotel 5 minutes walk away where they demanded we pay again and it would be £50 more. Neither hotel were prepared to come to any agreement so we eventually called a taxi and went to stay with a relative in Walthamstow. Outrageous service and no apologies. A refund, yes but I have an unexpected taxi fare and a horrendous end to what was supposed to be a celebratory day.

The WiFi didn't work and there was no phone signal which is not ideal when you're on a business trip. When asked about how to get the WiFi to work the girl on reception said "yeah it's not working for me either"

I stayed for one night, and I had booked a double room as a solo traveller. Overall, it was a very positive experience - the hotel has just been refurbished, everything is nice and new and clean. The area is good, and the reception staff were fantastically friendly and helpful. The only downside is the room size. In my double (?) room, there was just about enough size for the double bed and sufficient floor space to walk to the (very nice) shower room. No storage space, not even sufficient floor space for a suitcase without then tripping over it. Fine for one night and for a single traveller - I would very happily return. But for two people, or for a longer stay, I would find it too small.

It was the smallest hotel room I have ever stayed in - I couldn't even get round the bed to close the curtains.