2/10 Poor
Dec 31, 2024
Read all the comments and avoid if you can
This is not a 4 star hotel.
I paid a premium for this hotel after seeing the pictures and the ratings. If you book a standard room, you are sent to another building that looks like the maids quarter.
You have to ring a doorbell and dangle your key for someone to let you in ( NOT secure)
If you choose to access it from the hotel lobby ( which they try to not recommend), you are taken to a gloomy staircase where you need to go down 3 flights of stairs and then take an elevator to go even lower. I felt like i was going to a donjon. I selected this hotel over another one ( which was way nicer and less expensive) thinking i would get a true Italian experience and i was utterly disappointed.
I complained enough to get the same low class room in the main building but this site should NOT promote it as a 4 star
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Verified traveler
3-night trip
Verified Hotels.com guest review