The staff were AMAZING! My husband and I had to disembark our cruise earlier than expected, and check in wasn't till 3. They allowed me to park in their lot (which is a 5 minute walk to the MOST BEAUTIFUL part of Fort Lauderdale Beach!) and even use their beach towels! The only hiccup I had was the shower. I'm a huge germaphobe, and there was a transparent non slip mat in the shower, and you could see mold and gunk forming beneath it. Other than that, everything was just fine!