Room service unavailable at dinnertime, no fridge/minibar, no hotel info on website/in the room, room service did a good job but didn't answer the phone when called, difficult to find your way around the hotel (a maze with a lot of stairs), ear plugs a must, only one outlet in the room. Location excellent, staff friendly, wifi good. Free bottled water, toiletries included were shampoo, conditioner, body wash and body cream, soap.