The experience with Bernini Palace hotel in Florence was an excellent one and I can thoroughly recommend the hotel.
Everything related to the facilities was beautiful and immaculate, as should be expected, but what really set the place far and above the competition was the congrience service.
I seldom need any, but at this time I needed help, suggestions and service on multiple different occations and everything worked perfectly! We wanted A hot balloon ride with my travelling companion, and that was arranged. When there was A problem related to payment of the trip (not because of the hotel), this was fixed promptly. When my laptop computer could not connect me to internet for a meeting, the extremely friendly congrience member came to my room to give me step to step instructions on how to fix it. Restaurant recommendations were excellent, and when we had to switch, this was again handled immaculately. And all this during one day stay!
Keep up the excellent work!