I chose this hotel because the hotel was the SPA, I thought that the kids can swim there if the weather is cold. We chose the better and more expensive room, because it included free access to the spa. When we arrived at the hotel we were informed that the SPA is only 16-years of age and older. There was no mention of any sites on the internet. The hotel said that we should have known that is at a norm in the Spain.
The room was really cold and smelling like an ashtray. We had a sea view room, which did not see properly the sea. My bathing suit did not dry up all week, because the balcony was also very cold becouse the balcony was in the shade all the time. Club Alexander was supposed to be a welcome gift in the room. A welcome gift what we got, was a small bottle of red wine, which we had specifically asked for staff .
Every night when evening show started, the room was VERY noisy. With a small child it was really uncomfortable. The hotel staff was told as again, that we should have known close the corridor of the fire door, even though customers are always opened it, and left open.
Our bathrobe was taken away, and will not be returned even if the staff were informed of this. Similarly,there was not a free newspaper, not children's club. In-room bottled water was one of a small bottle of water for three people in a common, once at the beginning of your stay. Bed sheets were not changed once during our stay, the beds were made upon. I think we don't come back.