6/10
I have inadvertently booked the Bristol Airport hotel and arrived at 7.30pm asking whether it would be possible to transfer. The Deputy Manager ('DM'), spent around 1.5 hours resolving the issue and I confirmed the same with Hotels.com [regrettably there is no way of accessing the chat).
When I arrived at Bristol Central at around 9.30 I was told there was no record of me and despite calling other local sites that remained the case. I spoke with the Airport's night receptionist who denied I had been there, said the DM was off shift, said there was no record of me and I should cancel. I worried I would receive a charge and he accepted this was likely.
I asked the airport hotel receptionist to get DM to call me when she was back on shift. He didn't.
I have to pay for a fresh booking instead.
Reception at Central was brilliant, giving me a complimentary drink as she could see I was exhausted.
I then set up a chat with Hotels.com (who seemed unable to confirm the situation) and screen grabbed the conversation. Happily I was told I would not be charged.
I called the DM who was lovely and reassured me she would make sure Hotels.com did not charge me and apologized for the confusion.
The Hotel room was neat, with towels, coffees etc changed daily, though I found belongings from a former guest in my room so am not sure the cleaning is too thorough. Staff were attentive and very friendly.
I would stay again but the system between Hotels.com & the hotel needs simplifying
Barnaby
3 yön liikematka
