My family spent 5 days at the Samsara. First disappointing thing was to arrive and be offered a late lunch of burgers, chicken salad and pizza…who goes all the way to Jamaica to eat American food? We requested drinks with our meal and were told we had to go downstairs to the bar order and wait for the drinks and bring them back to our table. The staff were not polite, they made us feel like we were disturbing them. We requested drinking water and were pointed in the direction of an igloo water cooler with paper cups dangling from the side. When I asked for a bottle of water, I was advised that I would have to pay for it. I explained that we had purchased the all inclusive package… the staff advised that bottles of water were not included in the all inclusive package. I explained that my wallet was in the room and asked for the cost to be added to my room . The bar tender said that could not be done as the system was down, I had to pay cash or drink the tap water. I eventually purchased bottles of water from a store outside of the resort got back to the room to find we had no fridge, no microwave.
On another occasion we decided to eat our meal outside by the sea and returned our plates to the bar area. The bar tender rudely told us that we should return the plates to the dining area… and we thought we were being polite by not leaving our dirty plates on the outside tables. The place was rundown, had lousy food, and impolite staff. Don’t go there!!!