H10 Playa Meloneras Palace

Hotelli alueet hyvät ja siistit sekä ruoka hyvää, mutta huone oli tosi pimeä, huono valaistus. Gold jäseninä pyysimme huonetason korotusta niin meiltä pyydettiin lisää rahaa vaikka se piti olla maksutonta. Samoin pyysimme myöhäisesmpää huoneluovutusta ja taas pyydettiin lisähintaa. Mihin perustuu goldjäsen etuudet kun ei hotellissa kuitenkaan nämä ei toteudu. Viinipullo kyllä tuotiin huoneeseen.

I enjoyed my stay, staff was very friendly, food was good and it was plenty. Room was nice.

Hieno ja rauhallinen hotelli, hyvä ruoka, kuntosali, hyvät altaat, suosittelen.

Viihdyimme hotellissa erittäin hyvin. Henkilökunta oli todella avuliasta ja ystävällistä. Saimme ihanan huoneen mahtavalla näköalalla ja myös poolialue oli viihtyisä. Aamiainen oli poikkeuksellisen hyvä.

Hotel rooms in need of an upgrade but were comfortable and clean. The hotel staff were very welcoming and helpful The food in the restaurants was very good

This place is amazing on all levels!!! Me and my partner stayed for 4 nights and planned to move round the coast for 3 nights - we came back after one night as it was that good :) Will definitely be coming back here!

Overall, a disappointing experience with this hotel, which I partly blame Hotels.com for the marketing of their, so called, VIP Gold Service. We chose this property on the basis that we should get a free upgrade and late checkout, albeit, subject to availability. I understand that busy hotels cannot always offer this, however, you would expect a commensurate alternative incentive to be offered in the event that the hotel was full e.g. a complimentary meal in their 'a la carte' restaurant instead of the cheap bottle of Rioja which was left in the room on arrival (with no corkscrew to open it!). As for the hotel itself, I'm not sure how it can consider itself to be a 5 star property when there are a number of 4 star properties in the vicinity e.g. Lopesan Villa del Conde, which I would consider at least as good as this one. Some examples of issues include: Wifi - only available in your room once you have gone back to reception to ask for the code! No Kettle in the room. Again, you have to go and ask for it. Dining options are very limited. They only offered a buffet service on HB. Even upgrading to their Privilege service meant you only got 50% off in their A La Carte restaurant. I checked some other 5 star properties in the resort and most offered multiple dining options e.g. Riu Meloneras Palace. I would say, however, that the service staff were very friendly and helpful. Would we go back to Meloneras? most definitely Would we stay at this property? most definitely not

Staff extremely friendly and courteous. Convenient and close to the beach and boardwalk. Plenty of options to eat. The all in-clusive was good. Different menu every night. Although eating outside the property would be less expensive and also equally as good. The nightly shows on the property were fantastic. The New Year’s Eve night was also something to remember. Staff was great and very accommodating. Would definitely be back.

Very family friendly hotel. Nice team and thanks Zed and Sebastian to play with our son

I would say it’s only a 3-4 star hotel, not like a 5 star hotel. The environment is good and clean. But the room condition is old and need to be renovated soon. The front desk staff is not as friendly as a 5 star hotel one.