Mercure Cardiff Holland House Hotel & Spa

Amazing hotel

The hotel was really nice; there were a couple of details here and there that it could use a refurbish but nothing really significant ( the carpet was a bit spent next to the elevators, floors not working on the elevator simply had an ugly electrical tape on top of them) but it was not a big deal. Very minor signs really

Luis, 1 yön perhematka, 13. elok. 2021

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Disappointing

Had to wait outside car park , for someone to leave to get a space , not a great first impression. Met a man in the lift who was supposed to be in quarantine in your hotel , but he had to go to reception to hand something in ? Booked with you as you had 24 hour room service , having had a extremely long journey , and avoiding public areas as much as possible due to covid ,went straight to my room , 5 o’clock , rang down for room service to be told Not available till seven o’clock , then why do you not update the web page !! decide to wait ordered at Seven took an hour to arrive . Organised for breakfast to come up for 9 o’clock , no sign of it by 9.30 so I rang down , to be told they have no idea , they had not got the order ! Asked for some more milk and coffee as only two in the room , asked why I do not come down to reception to collect ? When I asked about room service on check in I was not told it was unavailable, just that their was a £5 tray charge , and it would be better to go the the bar . Breakfast arrived , I said I would sort payment on check out as I had last nights dinner to pay for , then reception ring me whilst eating my breakfast!!!!! You need to pay !! I am in shock I’ve paid £245 so far you have my credit details what is the problem, where is your customer service appalling I’ve come to reception to settle the very well mannered Isobel assured me nothing is outstanding in my room how can that be ??? She has double checked .

Jeanette, 1 yön liikematka, 31. heinäk. 2021

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Broken aircon, terrible mattress, no housekeeping.

2 yön matka kaverien kanssa, 30. heinäk. 2021

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Stay at Mercure Hotel Cardiff

Nice clean rooms and good facilities, great breakfast however bar staff were a little slow serving and did not really seem to know some of the drinks requested

Sharon, 3 yön matka kaverien kanssa, 23. heinäk. 2021

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Utter disgrace

Took 1 hour to check in. Air conditioning didn't work and Sounded like a tractor in the room (no joke). Room was close to 40C, couldn't open windows. The staff at reception were poorly trained, the so called manager wasn't helpful, not a care in the world and no apologies for the poor conditions. There were approx 12 people complaining at the same time, another couple had gone up to their room and found that nothing had been cleaned/tidied since another couple had stayed (which with Covid being an issue I think this is a serious matter). More people with complaints kept coming as time went on. We decided to drive back home after wasting over 2 hours of our time there. Safe to say I'll never be using a Mercure hotel again after this experience, and I won't be the only one, the hotel is an utter disgrace. We got in touch with Hotels.com to get a refund which was processed.

Clint, 1 yön perhematka, 20. heinäk. 2021

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I had such a lovely time!! The staff were so kind and genuine and it was a good location to get to know Cardiff. It was VERY hot and I dont think the air conditioning was working properly in my room but if id have raised it i would have been moved. Staff made the hotel good - it was pretty stressful for them the day i arrived and they handled everything coolly and professionally. Nice restaurant and the pool was gorgeous

Jessy, 1 yön matka, 17. heinäk. 2021

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Overall was good parking was not free i paid daily £16 room service wasn’t done even I requested but still no one clean the room

Abdul wahid, 3 yön perhematka, 14. heinäk. 2021

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Lovely stay only issue was long check in time -30mins, and air con was broken which made room swelteringly hot. A fan was provided which was great but not in time to cause issues when we were getting ready to go out. The room were spotless though. Don’t think breakfast is worth the money, and the parking arrangements were slightly annoying

Gemma, 1 yön matka kaverien kanssa, 3. heinäk. 2021

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A let down

First thing is first; parking. Car park was full on the first night of a two night stay. NCP car park around the corner and well lit too. Only issue is you cannot come and go from the car parked as you please without having to pay for re-entering on the same day. On the 2nd night, managed to park on-site however, I arrived at 2am and the shutters were down. So pressed for ticket, didn’t work. Called for assistance, didn’t work. Called the hotel reception desk (had to wait to get through). Someone came within 2-3 of answering the phone and let me in. The room was a generous size. The bed wasn’t a double, it was two twins pieced together and it was uncomfortable. Pillows were awful too. The bathroom was a decent size too. Ironboard and iron of good quality. Bathroom had poor ventilation. Shower and bath area were clean. Would’ve been nice to have some bath salt or bath foam provided at the very least. Tele was tiny and fair way away from the bed. A/C didn’t work (wouldn’t drop below 19 and felt warm). A fan was provided. All in all, just a disappointing experience and don’t plan on staying again, certainly not worth the money. Premier Inn would’ve been half the price and more comfortable. Shocking.

2 yön matka, 26. kesäk. 2021

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I was really impressed with the size of the room and absolutely loved the pool. Overall a very nice hotel with excellent staff. Only one critique, the breakfast was disappointing, not a lot of options. Consider things like scramble and poached eggs, pancakes for the kids, yoghurts and porridge. Will definitely stay there again.

1 yön perhematka, 12. kesäk. 2021

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