I booked online & emailed the Roma Plaza Hotel for confirmation of airport pickup. They had forgotten to write commitment. I was traveling with the family and I had to call the Hotel for their transportation upon arrival at night. They couldnt so we had to catch a cab costing $30. Hotel ended paying one way only. Gave us the worst room. Ac was rattling like crazy disturbing rest, no hot water, dirty towels, half of a sm soap. No wifi and was incommunicado. Had to go to d lobby to get little reception. Very disappointing poor service and will not recommend it to anyone. After much complaints I was changed to another room the last 2 days of my stay. The personnel were not cooperative or helpful after that. Ugly experience. No more Hotel Roma Plaza for me and I won't recommend to anyone either. All sorts of excuses that they don't do pickups from the airport and what their page advertises was not consistent. Never again!!!