My stay at Super 8 was one of the worst I’ve ever experienced. Here’s what went wrong:
1. No elevator access: We were assigned a room on the third floor, but the elevator wasn’t working. It was a nightmare with luggage and kids.
2. Broken bathtub: The bathtub in our room was broken, adding to the discomfort.
3. Safety issues: Homeless individuals were roaming in the breakfast area, making my family feel unsafe.
4. Subpar breakfast: The breakfast setup was laughable—plates were so tiny they couldn’t even fit a single slice of bread.
5. Rude staff: When I raised my concerns, the receptionist rudely told me to “check out if you don’t like it.” At 4 a.m., with a family, finding a new hotel wasn’t an option.
6. Dishonesty: When I contacted hotels.com for help, the receptionist outright lied, claiming everything was fine.
7. Disturbing noise: On Friday night, the bar next to the reception blasted music all night, disturbing guests. When I complained, the response was, “Sorry, you have to adjust.”
This hotel is poorly managed, unsafe, and unprofessional. I strongly advise avoiding it at all costs.