Hotel America Barcelona

For it being called "america" it was not very english friendly. It was hard to find staff that would serve us either drinks or food, and when we called room service the phone was tossed around a few times in efforts to understand our order. Then when it arrived it was not only not correct, but it was also missing half of the things it comes with. In the room the toilet sprung out from the wall every time you stood up from it, and the sink was clogged when we arrived. When we checked in, they did not have any paperwork in english so we had to fill out the check-in form twice even though we already did so online. Lastly, it states online that the establishment had parking however it was very miss-leading in that it was actually four blocks away and they provided no direction, just an image of various street crossings with no marking on where the hotel was in comparison..not to mention it listed two different garages but apparently only worked as a voucher for one. I will not be recommending this place to anyone.

Excellent hotel, location and staff

Excellent Hotel. Totally met our expectations. A Big Thank You To ALL Your Tremendous Staff. They went out of their way to please and accommodate us. Especially Jeremy, without hesitation, ran out and got us a fan to use on our stay. We were interested in going to certain areas around Barcelona, the staff would give us a map they just outlined with Point A to Point B. A+ Service. We then went to Malaga to Marbella. The staff in Marbella were very unfriendly. I’d ask them a question and their response was always, “I’m not sure, but there’s brochures over there”. Are you kidding me ??? We know where we’re staying next year !!!!!!!

Love it place was clean an very nice people