6/10 Hyvä
30.6.2025
Great Resort, but Staff on Front Dest were bad
This is the second time i stay at this hotel. First time was two years ago and i gave them 5 stars at that time because i simply love this place and everything was perfect. Thus, my kids insisted to come again to this resort.
But in this stay i gave them three stars because of attitude and moral of the people working on the front desk.
In my reservation, I clearly mentioned to avoid putting me in the first floor. However, they put me in the first floor and refused to give any other apartment and they claimed that they are full. So i took the first apartment and on the second day my wife saw a garden snake in front of my apartment. It was scary and she asked me to leave, so i went to the front desk and told them about the snake and i want to check out and to refund my money. But they decided to change my apartment at this time and because i love this place i did three extensions to my booking.
After 13 nights and during checkout, i kindly asked them to let me stay in my apartment until 11:00 am. However they refused my request and the persons of the front desk especially the lady was rude and her language was not professional!! They only allowed me to stay until 10:30am as maximum. They claimed that they are fully booked, but when i searched hotel.com i found that there are five apartments are available to booking !!!
Abdullah
Abdullah, 3 yön matka perheen kanssa
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