Spring Hotel Vulcano

Hotel with spa, near Playa de las Américas

Choose dates to view prices

Mon, Feb 16
Sun, Feb 22
February 2026
15
March 2026
Escape to Spring Hotel Vulcano, where tropical gardens and eco-friendly charm meet modern luxury. Relax at the poolside bar or unwind with a rejuvenating spa treatment; then challenge yourself to a round of mini golf or 18 holes on the nearby course. With shopping, yoga classes, and high-speed WiFi on site, this hotel near Playa de las Américas has something for everyone.
Excellent

Popular amenities

  • Pool
  • Spa
  • Parking available
  • Free WiFi
  • Restaurant
  • Air conditioning

Main amenities (12)

  • Daily housekeeping
  • Restaurant and 2 bars/lounges
  • Full-service spa
  • 2 outdoor pools
  • Fitness center
  • Sauna
  • Steam room
  • Pool bar
  • Room service
  • Coffee shop/cafe
  • Terrace
  • 24-hour front desk

Feel at home (6)

  • Private bathroom
  • Television
  • Garden
  • Terrace
  • Daily housekeeping
  • Laundry facilities
$303 nightly
$325 total
Feb 24 - Feb 25
Total with taxes and fees

Room options

Showing 15 of 15 rooms
Shower, eco-friendly toiletries, hair dryer, bidet
Minibar, blackout drapes, iron/ironing board, bed sheets
Minibar, blackout drapes, iron/ironing board, bed sheets
Minibar, blackout drapes, iron/ironing board, bed sheets

Standard Double Room Single Use, Balcony

Very good

Highlights

Balcony
Air conditioning
Free cribs/infant beds
Flat-screen TV
Blackout drapes/curtains
Bidet
Hair dryer
Eco-friendly toiletries
  • 323 sq ft
  • Sleeps 1
  • 1 Double Bed
Balcony view
Minibar, blackout drapes, iron/ironing board, bed sheets
Minibar, blackout drapes, iron/ironing board, bed sheets
Minibar, blackout drapes, iron/ironing board, bed sheets

Double Room Single Use, Balcony, Pool View

Highlights

Balcony
Air conditioning
Free cribs/infant beds
Flat-screen TV
Blackout drapes/curtains
Bathrobes
Bidet
Private bathroom
  • 323 sq ft
  • Sleeps 1
  • 1 Double Bed
Shower, eco-friendly toiletries, hair dryer, bidet
Minibar, blackout drapes, iron/ironing board, bed sheets
Minibar, blackout drapes, iron/ironing board, bed sheets
Minibar, blackout drapes, iron/ironing board, bed sheets

Standard Double Room, Balcony

Excellent

Highlights

Balcony
Air conditioning
Free cribs/infant beds
Flat-screen TV
Blackout drapes/curtains
Bidet
Hair dryer
Eco-friendly toiletries
  • 323 sq ft
  • Sleeps 3
  • 2 Twin Beds OR 1 Double Bed
Balcony view
Minibar, blackout drapes, iron/ironing board, bed sheets
Minibar, blackout drapes, iron/ironing board, bed sheets
Minibar, blackout drapes, iron/ironing board, bed sheets

Double Room, Balcony, Pool View

Exceptional

Highlights

Balcony
Air conditioning
Free cribs/infant beds
Flat-screen TV
Blackout drapes/curtains
Separate bedroom
Bathrobes
Bidet
  • 323 sq ft
  • 1 bedroom
  • Sleeps 3
  • 2 Twin Beds OR 1 Double Bed
Shower, eco-friendly toiletries, hair dryer, bidet
Minibar, blackout drapes, iron/ironing board, bed sheets
Minibar, blackout drapes, iron/ironing board, bed sheets
Minibar, blackout drapes, iron/ironing board, bed sheets

Standard Double Room, Balcony (3 adults)

Exceptional

Highlights

Balcony
Air conditioning
Flat-screen TV
Blackout drapes/curtains
Bidet
Hair dryer
Eco-friendly toiletries
Private bathroom
  • 323 sq ft
  • Sleeps 3
  • 1 Double Bed and 1 Twin Bed OR 3 Twin Beds
Shower, eco-friendly toiletries, hair dryer, bidet
Minibar, blackout drapes, iron/ironing board, bed sheets
Minibar, blackout drapes, iron/ironing board, bed sheets
Minibar, blackout drapes, iron/ironing board, bed sheets

Standard Double Room, Balcony (2 adults and 1 child)

Highlights

Balcony
Air conditioning
Flat-screen TV
Blackout drapes/curtains
Bidet
Hair dryer
Eco-friendly toiletries
Private bathroom
  • 323 sq ft
  • Sleeps 3
  • 1 Double Bed and 1 Twin Bed OR 3 Twin Beds
Balcony view
Minibar, blackout drapes, iron/ironing board, bed sheets
Minibar, blackout drapes, iron/ironing board, bed sheets
Minibar, blackout drapes, iron/ironing board, bed sheets

Standard Double Room, Balcony, Pool View (2 adults and 1 child)

Highlights

Balcony
Air conditioning
Flat-screen TV
Blackout drapes/curtains
Bathrobes
Bidet
Private bathroom
Hair dryer
  • 323 sq ft
  • Sleeps 3
  • 1 Double Bed and 1 Twin Bed OR 3 Twin Beds
Balcony view
Minibar, blackout drapes, iron/ironing board, bed sheets
Minibar, blackout drapes, iron/ironing board, bed sheets
Minibar, blackout drapes, iron/ironing board, bed sheets

Standard Double Room, Balcony, Pool View (3 adults)

Highlights

Balcony
Air conditioning
Flat-screen TV
Blackout drapes/curtains
Bathrobes
Bidet
Private bathroom
Hair dryer
  • 323 sq ft
  • Sleeps 3
  • 1 Double Bed and 1 Twin Bed OR 3 Twin Beds
Minibar, blackout drapes, iron/ironing board, bed sheets
Minibar, blackout drapes, iron/ironing board, bed sheets
Minibar, blackout drapes, iron/ironing board, bed sheets
Minibar, blackout drapes, iron/ironing board, bed sheets

Double Room UP (Access Up! Level Sun Terrace)

Highlights

Balcony
Air conditioning
Flat-screen TV
Blackout drapes/curtains
Bathrobes
Bidet
Private bathroom
Hair dryer
  • 323 sq ft
  • Sleeps 2
  • 2 Twin Beds OR 1 Double Bed
Minibar, blackout drapes, iron/ironing board, bed sheets
Minibar, blackout drapes, iron/ironing board, bed sheets
Minibar, blackout drapes, iron/ironing board, bed sheets
Minibar, blackout drapes, iron/ironing board, bed sheets

Double Room UP (3 Adults, Access Up! Level Sun Terrace)

Highlights

Balcony
Air conditioning
Flat-screen TV
Blackout drapes/curtains
Bathrobes
Bidet
Private bathroom
Hair dryer
  • 323 sq ft
  • Sleeps 3
  • 2 Twin Beds OR 1 Double Bed
Minibar, blackout drapes, iron/ironing board, bed sheets
Minibar, blackout drapes, iron/ironing board, bed sheets
Minibar, blackout drapes, iron/ironing board, bed sheets
Minibar, blackout drapes, iron/ironing board, bed sheets

Double Room UP (1 Adult, Access to Up! Level Sun Terrace)

Highlights

Balcony
Air conditioning
Flat-screen TV
Blackout drapes/curtains
Bathrobes
Bidet
Private bathroom
Hair dryer
  • Sleeps 1
  • 1 Twin Bed

Economy Double Room

Highlights

Balcony
Air conditioning
Flat-screen TV
Blackout drapes/curtains
Bidet
Hair dryer
Eco-friendly toiletries
Private bathroom
  • Sleeps 2
  • 1 Double Bed and 1 Twin Bed OR 3 Twin Beds

Economy Duble Room (2 adults and 1 child)

Highlights

Balcony
Air conditioning
Flat-screen TV
Blackout drapes/curtains
Bidet
Hair dryer
Eco-friendly toiletries
Private bathroom
  • Sleeps 3
  • 1 Double Bed and 1 Twin Bed OR 3 Twin Beds

Economy Double Room (3 adults)

Highlights

Balcony
Air conditioning
Flat-screen TV
Blackout drapes/curtains
Bidet
Hair dryer
Eco-friendly toiletries
Private bathroom
  • Sleeps 3
  • 1 Double Bed and 1 Twin Bed OR 3 Twin Beds

Economy Double Room (1 adult)

Highlights

Balcony
Air conditioning
Flat-screen TV
Blackout drapes/curtains
Bidet
Hair dryer
Eco-friendly toiletries
Private bathroom
  • Sleeps 1
  • 1 Double Bed and 1 Twin Bed OR 3 Twin Beds

Similar properties

2 outdoor pools, pool umbrellas, sun loungers
  • Pool
  • Free WiFi
  • Restaurant
  • Air conditioning
8.0
Very Good
696 reviews
$248 nightly
$266 total
Mar 1 - Mar 2
Total with taxes and fees
H10 Las Palmeras
2 outdoor pools, pool umbrellas, sun loungers
  • Pool
  • Spa
  • Airport transfer
  • Free parking
8.2
Very Good
1,002 reviews
$307 nightly
$328 total
Mar 1 - Mar 2
Total with taxes and fees
Mediterranean Palace
2 bars/lounges, poolside bar
  • Pool
  • Spa
  • Pet friendly
  • Parking available
8.0
Very Good
411 reviews
$189 nightly
$202 total
Feb 16 - Feb 17
Total with taxes and fees
Catalonia Oro Negro
3 outdoor pools, open 10 AM to 6:30 PM, pool umbrellas, sun loungers
  • Pool
  • Spa
  • Parking available
  • Free WiFi
8.0
Very Good
800 reviews
Gara Suites Golf & SPA
Superior Studio, Sea View | Terrace/patio
  • Pool
  • Free WiFi
  • Restaurant
  • Gym
9.0
Wonderful
62 reviews
Aparthotel Parque Santiago IV
2 outdoor pools, pool umbrellas, sun loungers
  • Pool
  • Spa
  • Airport transfer
  • Free WiFi
9.2
Wonderful
62 reviews
Aparthotel Parque Santiago III
2 outdoor pools, sun loungers
  • Pool
  • Spa
  • Airport transfer
  • Parking available
8.8
Excellent
364 reviews
Tigotan Lovers & Friends Playa de las Américas - Adults Only (+18)
3 outdoor pools, pool umbrellas, sun loungers
  • Pool
  • Spa
  • Parking available
  • Free WiFi
8.4
Very Good
623 reviews
$326 nightly
$348 total
Mar 15 - Mar 16
Total with taxes and fees
H10 Conquistador
4 outdoor pools, pool umbrellas, sun loungers
  • Pool
  • Free breakfast
  • Spa
  • Airport transfer
8.8
Excellent
1,003 reviews
$329 nightly
$352 total
Mar 15 - Mar 16
Total with taxes and fees
Hard Rock Hotel Tenerife
2 bars/lounges, poolside bar
  • Pool
  • Free breakfast
  • Parking available
  • Free WiFi
8.4
Very Good
201 reviews
Park Club Europe - All Inclusive
Compare similar properties
Mod logo
Earn OneKeyCash on thousands of hotels when you sign in and book. More rewards for more adventures!

About the neighborhood

Map
Avda Antonio Dominquez Alf 8, Arona, Tenerife, 38660

What's nearby

  • Estadio Antonio Domínguez Alfonso - 5 min walk - 0.5 km
  • Las Vistas Beach - 8 min walk - 0.8 km
  • Playa de las Américas - 8 min walk - 0.8 km
  • Veronicas Strip - 12 min walk - 1.0 km
  • Los Cristianos Beach - 5 min drive - 1.9 km

Getting around

  • Tenerife South Airport (TFS) - 19 min drive
  • La Gomera (GMZ) - 113 min drive

Restaurants

  • ‪Hard Rock Cafe Tenerife - ‬5 min walk
  • ‪Hotel Best Tenerife - ‬3 min walk
  • ‪Oriental Garden - ‬5 min walk
  • ‪Cafetaria Plaza - ‬6 min walk
  • ‪Bianco Ristorante - ‬5 min walk

About this property

Spring Hotel Vulcano

When you stay at Spring Hotel Vulcano, you'll be within a 15-minute walk of Playa de las Américas and Las Vistas Beach. Guests can grab a bite to eat at the coffee shop/cafe or visit the spa to be pampered with massages or mani/pedis. Other highlights include 2 outdoor pools, a poolside bar, and a fitness center.

At a glance

Hotel size

    • 371 rooms
    • Arranged over 8 floors

Arriving/Leaving

    • Check-in start time: 3:00 PM; Check-in end time: midnight
    • Contactless check-in available
    • Late check-in subject to availability
    • Minimum check-in age: 18
    • Check-out time is noon
    • Contactless check-out available

Special check-in instructions

    • Front desk staff will greet guests on arrival at the property
    • Information provided by the property may be translated using automated translation tools

Required at check-in

    • Credit card, debit card, or cash deposit required for incidental charges
    • Government-issued photo ID may be required
    • Minimum check-in age is 18

Pets

    • Pets not allowed

Internet

    • Free WiFi in public areas

Parking

    • No onsite parking
    • Free offsite parking nearby

Other information

    • Smoke-free property

Property amenities

Food and drink

  • 2 bars/lounges
  • Restaurant
  • Poolside bar
  • Coffee shop
  • Room service (limited hours)
  • Snack bar/deli
  • Water dispenser

Traveling with children

  • Mini golf

What to do

  • Yoga classes
  • Mini golf
  • Shopping
  • Pool table
  • Bicycle rentals nearby
  • Golfing nearby

Working away

  • Computer station

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • On-site car rental
  • Dry cleaning/laundry services
  • Hair salon
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop
  • Bicycle rentals
  • Pool loungers
  • Pool umbrellas

Facilities

  • Built in 1986
  • Safe-deposit box at front desk
  • Garden
  • Terrace
  • Fitness center
  • Adjacent to a golf course
  • 2 outdoor pools
  • Full-service spa
  • Sauna
  • Steam room
  • Vegan dining options
  • Vegetarian dining options
  • Locally-owned & organized tours & activities
  • Local culture & ecosystem education
  • Double-glazed windows
  • At least 80% lighting from LEDs
  • Comprehensive recycling policy
  • Water dispenser

Accessibility

  • Wheelchair accessible
  • Elevator

Room amenities

Be entertained

  • 32-inch flat-screen TV
  • Satellite TV channels

Home comfort

  • Air conditioning
  • Minibar
  • Iron/ironing board (on request)

Sleep well

  • Blackout drapes/curtains
  • Alarm clock
  • Bed sheets provided

What to enjoy

  • Balcony

Freshen up

  • Private bathroom
  • Shower only
  • Bidet
  • Eco-friendly toiletries
  • Hair dryer
  • Towels

Stay connected

  • Phone

More

  • Daily housekeeping
  • In-room safe (surcharge)
  • Eco-friendly toiletries
  • Bulk dispenser for toiletries
  • Water-efficient showers only
  • Water-efficient toilets only

Special features

Spa

Guests can indulge in a pampering treatment at the hotel's full-service spa. Services include massages and manicures and pedicures.

Awards and affiliations

Eco-Certified Property
This property participates in the Biosphere and Travelife, programs that measure the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Fees & policies

Optional extras

  • Safes in guestrooms can be used for EUR 3.50 per day

Policies

This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
This property uses eco-friendly cleaning products.
This property accepts credit cards. Cash is not accepted.
Credit cards accepted: Visa, Mastercard, American Express, Diners Club
Cash transactions at this property cannot exceed EUR 1000, due to national regulations. For further details, please contact the property using information in the booking confirmation.
A fee for a mandatory Christmas Day gala dinner is included in the total price displayed for stays on December 25.
A fee for a mandatory New Year's Eve gala dinner is included in the total price displayed for stays on December 31.

Also known as

Spring Hotel Vulcano Arona
Spring Vulcano Arona
Spring Hotel Vulcano
Spring Hotel Vulcano Hotel
Spring Hotel Vulcano Arona
Spring Hotel Vulcano Hotel Arona

Frequently asked questions

Does Spring Hotel Vulcano offer free cancellation for a full refund?

Yes, Spring Hotel Vulcano does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.

Is there a pool at Spring Hotel Vulcano?

Yes, there are 2 outdoor pools.

Are pets allowed at Spring Hotel Vulcano?

Sorry, pets aren't allowed.

Is parking offered on site at Spring Hotel Vulcano?

No, unfortunately, but there's free parking nearby.

What are the check-in and check-out times at Spring Hotel Vulcano?

Check-in start time: 3:00 PM; Check-in end time: midnight. Check-out time is noon. Contactless check-in and check-out are available.

What is there to do at Spring Hotel Vulcano and nearby?

Have fun with nearby activities such as cycling and practice your swing at the nearby golf course. Additional recreation onsite includes yoga. Indulge in a treatment at the spa and enjoy a swim in one of the 2 outdoor swimming pools. Spring Hotel Vulcano also has 2 bars and a sauna, as well as a steam room and a garden.

Are there restaurants at or near Spring Hotel Vulcano?

Yes, there's an onsite restaurant.

Does Spring Hotel Vulcano have any outdoor private spaces?

Yes, every room features a balcony.

What's the area around Spring Hotel Vulcano like?

Spring Hotel Vulcano is in the heart of Arona, a short 8-minute walk from Playa de las Américas and 10 minutes' walk from Las Vistas Beach.

Have a question?

Get instant answers with AI powered search of property information and reviews.

Spring Hotel Vulcano Reviews

8.6

Excellent

8.8

Cleanliness

9.0

Location

8.6

Staff & service

8.6

Property conditions & facilities

What guests liked

  • Breakfast was excellent with a wide variety of delicious options. (3 reviews)
AI Sparkle IconFrom real guest reviews summarized by AI.

Popular mentions

Service staffRestaurantBreakfastFoodLocationBedroomsRoomBar

10/10 Exceptional

Beautiful hotel and a great location. The staff were exceptional.Especially Nightshift reception staff when I had an issue. Plenty of beds buy the pool. No need to get up at the crack of dawn to reserve with a towel. Will definitely be returning.
Ashleigh, 3-night trip

2/10 Poor

Terrible service from the staff during and after stay (except for the odd few like the cleaners and Miguel the bar man on the up level) and dinner was limited, terrible and far from what they advertise. Would avoid staying here but if you do, do not go half board. Pools okay, UP level is really good but fairly expensive. Rooms nice and modern.
Katie, 7-night trip

8/10 Very good

Lovely breakfast and pools great and clean room
Darren, 14-night trip

10/10 Exceptional

Lovely property in a central location. Breakfast was outstanding and available up to 12 pm
Margaret, 5-night trip

10/10 Exceptional

Great clean central hotel

Great hotel really central to the main strip and very clean - breakfast was also very good
Matthew, 5-night trip

10/10 Exceptional

Great stay. Perfect hotel for tenerife
Edward, 6-night trip

10/10 Exceptional

Relaxing holiday

Thoroughly enjoyed our stay at Spring Vulcano Hotel. A good choice of meals and very friendly staff. Would definitely stay here again.
Gillian, 7-night trip

8/10 Very good

Very good breakfast
Marco, 7-night trip

8/10 Very good

Excellent hotel. Rooms Staff & Reception excellent. Quality of food could be better Food needs to be served & kept hot.
Michael”, 10-night trip

10/10 Exceptional

Lovely hotel. Great location. Only strange thing was booking the top terrace three days in advance and not allowing you to book on the day even if there was spaces.
Jon, 4-night trip

10/10 Exceptional

Very good. Nice surroundings
Erik Andersson, 1-night trip

6/10 Good

Joo
Jyrki, 5-night trip

10/10 Exceptional

.
Richard, 5-night trip

10/10 Exceptional

The location is excellent with good access to other amenities in the area.There are numerous bars cafes locally. The hotel has its own bar which which shows musical entertainment and tribute acts which are shown in the local bars. The hotel restaurant is very good with a good variety of meals however it can get very crowded at peak times. Many of the guests are elderly but the staff are excellent and very patient with some. Disabled facilities are excellent at the hotel as they are in the resort. I will definitely return there.

10/10 Exceptional

Hired a car and parking was not easy.
Scott, 6-night trip

6/10 Good

Disappointed

We stayed here last year and it was very good. This year wasn't as great. The bedsheets were poor quality, some of the staff were quite rude and you couldn't get wifi in the bedrooms, only in the lobby area. I don't think we'll be back.
David, 8-night trip

4/10 Fair

I would like to express my dissatisfaction regarding the conditions of the room I am staying in. Unfortunately, I have noticed the presence of cockroaches in the room, which is completely unacceptable. Additionally, the spring mattress is quite uncomfortable and does not meet quality expectations. Overall, the room is far below the expected standard, especially considering the daily rate being charged. I hope these issues are addressed urgently and that the hotel takes the necessary steps to ensure a clean, comfortable environment that aligns with the price.
Paulo, 4-night trip

2/10 Poor

This hotel is lovely but they clearly have a problem with a cockroach infestation which they acknowledged that they were already aware of but are not dealing with properly or seriously enough in my opinion. My own room on the ground floor and my friends room on the 7th floor which was a premium room both had cockroaches and they were running around the swimming pool area too. I think this hotel needs an urgent health and safety inspection and should have its Expedia recommended staus removed until a inspection is passed.
Fiona Lorraine, 7-night trip

8/10 Very good

I recently stayed at Spring Hotel Vulcano for 5 nights and would like to share my experience. First, the positives: The breakfast is excellent, offering a wide variety of delicious options. The staff are incredibly friendly and service-minded, always ready to assist with a smile. The pool area is also very pleasant, providing a nice spot to relax and unwind. However, there are a few areas that need improvement. One major downside is the extra charge for using the safe in the room. This feels like an unnecessary way to extract more money from guests, as a room safe should be a standard amenity. Additionally, the rooms are poorly insulated, leading to significant noise issues. I could hear my neighbors coughing during the night, and the noise from the reception area was quite disruptive. Lastly, while the gym is adequate, it appears to be neglected. Several machines have visible rust, indicating a lack of proper maintenance. Overall, while there are some great aspects to Spring Hotel Vulcano, there are also areas that need attention to enhance the guest experience.
Hans Petter, 5-night trip

6/10 Good

Blast from the past

We stayed at this hotel 25 years ago, and chose it this time because of the location to the beach and airport, and it was reasonably priced. On arrival the room we booked wasnt available, we moved the next day, both rooms were not overly clean, and the floor in our second room wasnt cleaned all week, my feet were dirty going into the shower. The bar is nice and the entertainment is ok. The food served in the restaurant if you are on a normal diet, and eat most things is adequate. However, I am gluten free, and for the first four days none of the food as labelled which made life a little difficult. Chicken was cooked on the same grill as pork, this should not happen, not just because I am highly allergic, but on religious grounds too. I asked about gluten free bread and cereal at breakfast the first morning and was told they didnt have anything. I went to the supermarket and brought my own. It should have been out each morning as I wasnt the only one, I dont like to keep asking for it every morning, I was told one morning I could have a baguette, but notice others were given bread, but they were Spanish!!! The hotel is very nice, and staff are very friendly, but it will probably be another 25 years before I revisit this hotel.
Angela, 6-night trip

10/10 Exceptional

This hotel was excellent. The room and facilities were excellent and we would definitely stay again. However, we had terrible difficulty getting on the wi-fi. We asked on numerous occasions how to access the wi-fi at reception and eventually on the third occasion we were given the password and got on easily and really not sure why we were not given this when we first asked. This was a big problem for us as we had our 14 year old grandaughter with us and she was really unhappy with no wi-fi. We struggled for over 2 hrs. Other guests checking in were offered a welcome drink and we were not offered one. My husband eventually asked for one and we were given it, but we wouldn't have got one if we didn't ask. We also found one of the staff at reception quite rude. My husband has difficulty hearing and when he didn't hear what she said to him and he said pardon to her, she shouted back to him quite rudely. Also, we had booked a double room with a sofa bed for three people. We thought the sofa bed would have been made up but it wasn't. We waited for someone to make it up and no-one did. There were no sheets for us to do it. We tried to ring reception on the phone and kept getting an automated message that the number wasn't available. My grandaughter fell asleep on the sofa bed with no sheet and just a blanket. When we complained about this the receptionist said we should have rang. We told her we did ring and the phone number wasn't working. She didn't seem to care.
Joy, 1-night trip

8/10 Very good

Great environment not so great service

The hotel is impressive especially the entrance with seating in a jungle! The pools and sunbathing areas are kept in pristine condition and are a credit to the pool guys. The entertainment gent is a happy and inclusive person. Now to the disappointing bits; don’t expect to get in your room until after 3pm. For some reason the reception men are really arsey and when I asked for help with a cockroach and lizard in my room I felt the whole team were taking the piss out of me. The best on reception is the lady and even she seemed fed up when I asked for help with the extremely convoluted WiFi set up for your room - I may be old but I’m really clued up on computers and tech yet even I struggled with this!! The food was passable in the restaurant with good selections for breakfast and dinner but there wasn’t anything really good about the actual room - it was noisy, with s canteen feel and the brewing areas were not laid out well at all with constant bottlenecks queues for water, and a lack of teapots. Finally the bed in the bedroom was the best thing so I had s great nights sleep however the sheets were never changed the entire week I stayed which again was more disappointing than a genuine complaint. When you pay for 4-star but get service of 2-3 then it is disappointing. These are easy fixes in my opinion and I’d be happy to advice the hotel of them if they were open the listening to them without feeling I am being critical. There is slot to like about the hotel and it’s grounds
View from chill out area looking over pool to Balance Terrace
Impressive entrance and seating area
View from room 126
DAWN, 7-night trip

6/10 Good

Renew the beds please
Signý S., 8-night trip

6/10 Good

Masse rot ved innsjekking, og fikk ikke det rommet jeg hadde bestilt.
Jan, 1-night trip

8/10 Very good

Het ontbijt buffet was fantastisch, het was zeer uitgebreid met iedere ochtend enkele speciale gerechten die elke dag wisselden. Alles was ook vers en werd goed bijgevuld. Het personeel is zeer vriendelijk en behulpzaam. De kamer was prima in orde en het hotel is op wandelafstand van het strand. Enkel jammer dat er zeer veel zwervers in de omgeving van het hotel zitten, van op ons balkon zagen we daklozen met al hun spullen op de grond liggen en hun behoefte doen.
Karolien, 11-night trip