Embassy Suites Chicago Downtown Magnificent Mile

Palvelu ystävällistä, hyvä kuntoinen hotelli hyvällä paikalla. Sisäänkäynti hiukka hankala monine hisseineen. Huoneen pinnat nihkeitä, lisäsiivous paikallaan. Auto näppärästi hotellin alle kohtuu hintaan.

We stayed here over the New Year's Eve holiday, and it was extremely busy. The staffed stayed calm and professional when managing the crowds.

Nice quiet and clean room, great location

The valet service stole my car charger out of my car. This property is not what it use to be. Way too many parties taking place through out the property. If you are trying to sleep way too noisy on the weekends. People running up and down the halls security exhibited no control.

Overall my stay was just OK. Having to go to the 5th floor to check in and have access to the elevators that take you to the room floors is a little inconvenient. The best part about the hotel are the beds and pillows. The bedroom in general was small but nice. The bathroom was good but the living area was dark and drab. Not as nice as other Embassy Suites I have frequented. The breakfast and evening reception were less than stellar compared to other Embassy Suites. It's a big hotel so I understand all the chaos in the morning and lines for drinks and food at the evening reception but they could do a lot better. Potato chips and dip for the food? Warm beer in an 8 oz glass? Give me a break. How about cold beer in a 16 oz glass and I wouldn't have to stand in line to get 1, 2 or 3 more. A better utensil to scoop out your potato chips would have cut in half the amount of time you had to stand in line. I'm done venting. The majority of the hotel staff were very friendly and helpful. Housekeeping did an excellent job.