Catalonia Punta Cana - All Inclusive

Everything was perfectly fine well professional people and customer services

No sports bar other than that all good

They have a awesome coffee bar. Music at disco is disappointing I wished they played all types club music American techno in Spanish

Speaking as a serious caffeine addict, the outstanding “Aromes” Coffee shop at this resort - featuring all manner of hot and cold gourmet coffee drinks, finger foods, and pastries, and great service with a smile - puts this resort a cut above the competition in Punta Cana! Also, the dining hall staff laid on a quality birthday cake, decorations, and music for my daughter’s birthday. In short, this resort gives GREAT bang for the buck!

Very good value for money but sadly let down by it's customer service. Whether that is related to a general lack of understanding English , I don't know. For example , in the room there was a ' Tell us what needs repairing' form to complete and hand in at reception. We highlighted about 5 items but despite various follow up telephone calls , none of them were rectified. Another incident was our room not being cleaned one day , here again they promised to send someone that evening but no one turned up. It seems that they were ignoring most of our requests or just not understanding. Our room was one of the furthest from reception , so on check-out day , we requested transportation for our bags , this took an hour to arrive , yet again after being promised many times ' that is was on the way'. It was a blessing that we had an early evening flight, otherwise it would have been more critical. As I say , the hotel and its facilities were fine , just let down by some of the staff.