6/10 Hyvä
17.7.2025
Nice Hotel
We booked this hotel mainly for its location, as it’s just a 5-minute walk from Marwell Zoo — perfect for our daughter’s visit. The rooms were nice, and the surroundings are beautiful, with lots of greenery and trees that make you feel like you’re in the middle of a forest.
However, the check-in experience was disappointing. The lady at the front desk in the evening was not friendly at all — no smile, no warmth, it honestly felt unwelcoming.
On the bright side, the rest of the staff were pleasant. The team handling breakfast were friendly and made us feel welcome. Breakfast itself was decent. We did have an issue with a rusted water kettle in the room, but it was replaced after we raised a complaint.
Overall, the stay was okay for the purpose of visiting the zoo, but the hospitality at check-in definitely needs improvement.
Ajay
Ajay, 2 yön matka perheen kanssa
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