2 nights in a standard 2 bedded room, 13th floor. Room ok, comfortable and clean but worn and in need of a refurb. I left a snag list at reception for them to address the issues in the room we were given. Public areas of hotel lovely, well presented and clean. Had breakfast both days, buffet choice good, plenty for even the fussiest of people. We ate well.
On the day we left unfortunately 1 lift I used stuck on a floor, I got out as did others in it, but when we went to check out the lift we were in stopped at ground but doors did not open. Pressed alarm, no noise and no answer which is a worry. It took us up 1 floor and we dragged cases down the stairs for our own safety. I did report this at reception, and along with my room snags, and I have recieved a partial refund. I would happily stay there again as it is very convenient when coming in from Heathrow. I have stayed there before, but would hope for a slightly more modern room