6/10 Hyvä
20. helmikuuta 2025
Bad Experience on 2/14/2025
7:00 PM: Manager (owner?) knocked on door and then immediately opened the door, before I had a chance to get to the door (I had just finished shower and was getting dressed). He gruffly accused my of not having checked out. I explained thatI had booked Thursday & Friday; he then showed me his clipboard that had that I was supposed to check out on the 15th. I said "right", but today is the 15th. He mumbled something and blamed it on his assistant. Said he had to go check it out. He was rude; no apology. 15 minutes later I went down to the front desk and asked if everything was OK. He said he needed my confirmation number. He insisted I go get it from my room to get it. I went back upstairs, but he had stopped my key from working. I went back downstairs and he said he it was a system error. I asked for an apology. He said he had already apologized. He was extremely rude. It was a very upsetting experience.
Laura
Laura, 2 yön matka
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