Although I had paid in full for my room, when I arrived at the hotel, Courtyard bumped me off to Moxy Hotel as they said they were overbooked! It was a rainy night, and we arrived at 8.40pm tired after a long drive. The front desk supervisor was unapologetic, saying that hotels do overbook! He had no qualms breaking up my party of 3, with one staying at Courtyard, and the other 2 staying at Moxy. When we kicked up a fuss (and rightfully so because of how the hotel treated us), he threatened to cancel our reservation and leave us without a room! Eventually, at our suggestion, all 3 of us were transferred to Moxy hotel.