Hilton Edinburgh Carlton

Henkilökunta ystävällinen, sijainti hyvä. Huone todella pölyinen ja kylpyhuoneen laattojen saumat rikki ja osasta saumat puutuivat sekä laattoja irti. Myös putket ilmiesesti pulputuksesta päätellen osittain tukossa. Hiltonilta olisi odottanut enemmän.

Erittäin hyvä sijainti. Hyvät sängyt, tyynyt ja aamiainen. Viihtyisä. Kylppäri oli likainen.

Great location. Very clean. Tidy. Spacious room. Great services. Very impressed! Friendly staff everywhere, hopefully some can smile more. We enjoyed the experience....

Appalled by the housekeeping service for a 5 star reputable hotel chain. Only our bed was made up on the second day of our stay. The coffee cups we used were not washed, rubbish were not cleared from the bins and what’s ridiculous is a piece of the shower cap wrapper which dropped onto the floor was left there. Toiletries were all in a mess after my use and was in the exact same condition after housekeeping. Bottled water was not replenished and was told I don’t get a refill after day 1 . No bedroom slippers and bath robes which I would expect of a 5 star hotel

Had to wait 15 mins to be seated for breakfast. There were plenty of empty tables!? Staff seemed to be unaware of what they should be doing. Was seated but no one came to ask if we wanted tea or order from the menu. Had the buffet breakfast which was lukewarm at best. Hilton breakfast are usually great but not on this occasion. Very disappointing.