See all properties

Serenade Punta Cana Beach & Spa Resort - All Inclusive

4.5 star property
Luxury beachfront property with free water park, near Cabeza de Toro Beach

Choose dates to view prices

your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Serenade Punta Cana Beach & Spa Resort - All Inclusive

View from room
Restaurant
Lobby
Lobby
Terrace/patio

Reviews

8.0 out of 10

Very good

Popular amenities

  • Pet friendly
  • Free breakfast
  • Bar
  • Pool
  • 24/7 front desk
  • Laundry facilities
Main amenities
  • Daily housekeeping
  • On a private beach
  • Restaurant and 2 poolside bars
  • 2 swim-up bars
  • Full-service spa
  • 3 outdoor pools
  • Free water park
  • Fitness center
  • Beach umbrellas
  • Beach sun loungers
  • Beach towels
  • Children's pool
Feel at home
  • Free cribs/infant beds
  • Children's pool
  • Playground on site
  • Private bathroom
  • Television
  • Garden
The price is $271
includes taxes & fees
$229 per night
Dec 20 - Dec 21

Room options

Available filters for rooms
Showing 43 of 43 rooms

View all photos for Luxury Room, Pool Access

Terrace/patio

Luxury Room, Pool Access

Highlights

Balcony
Air conditioning
Free cribs/infant beds
Flat-screen TV
Ceiling fan
Blackout drapes/curtains
Private bathroom
Bathrobes
  • 538 sq ft
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed and 1 Double Sofa Bed

View all photos for Premium Suite

Premium Suite | Minibar, in-room safe, desk, blackout drapes

Premium Suite

Highlights

Balcony
Air conditioning
Club Lounge
Free cribs/infant beds
Flat-screen TV
Separate bedroom
Ceiling fan
Blackout drapes/curtains
  • 840 sq ft
  • Ocean view
  • Sleeps 2
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Luxury Room, Pool Access

Terrace/patio

Luxury Room, Pool Access

Highlights

Balcony
Air conditioning
Free cribs/infant beds
Flat-screen TV
Ceiling fan
Blackout drapes/curtains
Private bathroom
Bathrobes
  • 538 sq ft
  • Sleeps 2
  • 2 Double Beds OR 1 King Bed and 1 Double Sofa Bed

View all photos for Luxury Room, Pool Access

Terrace/patio

Luxury Room, Pool Access

Highlights

Balcony
Air conditioning
Free cribs/infant beds
Flat-screen TV
Ceiling fan
Blackout drapes/curtains
Private bathroom
Bathrobes
  • 538 sq ft
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed and 1 Double Sofa Bed

View all photos for Luxury Room, Pool Access

Terrace/patio

Luxury Room, Pool Access

Highlights

Balcony
Air conditioning
Free cribs/infant beds
Flat-screen TV
Ceiling fan
Blackout drapes/curtains
Private bathroom
Bathrobes
  • 538 sq ft
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed and 1 Double Sofa Bed

View all photos for Luxury Room, Pool Access

Terrace/patio

Luxury Room, Pool Access

Highlights

Balcony
Air conditioning
Free cribs/infant beds
Flat-screen TV
Ceiling fan
Blackout drapes/curtains
Private bathroom
Bathrobes
  • 538 sq ft
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed and 1 Double Sofa Bed

View all photos for Luxury Room, Garden View

Minibar, in-room safe, desk, blackout drapes

Luxury Room, Garden View

Highlights

Balcony
Air conditioning
Free cribs/infant beds
Flat-screen TV
Ceiling fan
Blackout drapes/curtains
Private bathroom
Bathrobes
  • 538 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Luxury Room, Garden View

Minibar, in-room safe, desk, blackout drapes

Luxury Room, Garden View

Highlights

Balcony
Air conditioning
Free cribs/infant beds
Flat-screen TV
Ceiling fan
Blackout drapes/curtains
Private bathroom
Bathrobes
  • 538 sq ft
  • Sleeps 3
  • 2 Double Beds

View all photos for Luxury Room, Pool Access

Terrace/patio

Luxury Room, Pool Access

Highlights

Balcony
Air conditioning
Free cribs/infant beds
Flat-screen TV
Ceiling fan
Blackout drapes/curtains
Private bathroom
Bathrobes
  • 538 sq ft
  • Sleeps 1
  • 1 King Bed and 1 Double Sofa Bed OR 2 Queen Beds

View all photos for Luxury Room, Garden View

Minibar, in-room safe, desk, blackout drapes

Luxury Room, Garden View

Highlights

Balcony
Air conditioning
Free cribs/infant beds
Flat-screen TV
Ceiling fan
Blackout drapes/curtains
Private bathroom
Bathrobes
  • 538 sq ft
  • Sleeps 2
  • 2 Double Beds

View all photos for Luxury Room, Garden View

Minibar, in-room safe, desk, blackout drapes

Luxury Room, Garden View

Highlights

Balcony
Air conditioning
Free cribs/infant beds
Flat-screen TV
Ceiling fan
Blackout drapes/curtains
Private bathroom
Bathrobes
  • 538 sq ft
  • Sleeps 3
  • 2 Double Beds

View all photos for Luxury Suite

65-inch flat-screen TV with cable channels, TV, foosball

Luxury Suite

Highlights

Balcony
Air conditioning
Free cribs/infant beds
Flat-screen TV
Separate bedroom
Ceiling fan
Blackout drapes/curtains
Private bathroom
  • 1055 sq ft
  • Sleeps 4
  • 2 King Beds and 1 Double Sofa Bed

View all photos for Luxury Room, Garden View

Minibar, in-room safe, desk, blackout drapes

Luxury Room, Garden View

Highlights

Balcony
Air conditioning
Free cribs/infant beds
Flat-screen TV
Ceiling fan
Blackout drapes/curtains
Private bathroom
Bathrobes
  • 538 sq ft
  • Sleeps 3
  • 2 Double Beds

View all photos for Luxury Room, Garden View

Minibar, in-room safe, desk, blackout drapes

Luxury Room, Garden View

Highlights

Balcony
Air conditioning
Free cribs/infant beds
Flat-screen TV
Ceiling fan
Blackout drapes/curtains
Private bathroom
Bathrobes
  • 538 sq ft
  • Sleeps 1
  • 2 Double Beds

View all photos for Superior Room, Jetted Tub, Sea View

Minibar, in-room safe, desk, blackout drapes

Superior Room, Jetted Tub, Sea View

Highlights

Balcony
Private spa tub
Air conditioning
Free cribs/infant beds
Flat-screen TV
Ceiling fan
Blackout drapes/curtains
Hair dryer
  • 980 sq ft
  • Sea view
  • Sleeps 3
  • 2 King Beds

View all photos for Luxury Suite

65-inch flat-screen TV with cable channels, TV, foosball

Luxury Suite

Highlights

Balcony
Air conditioning
Free cribs/infant beds
Flat-screen TV
Separate bedroom
Ceiling fan
Blackout drapes/curtains
Private bathroom
  • 1055 sq ft
  • Sleeps 5
  • 2 King Beds and 1 Double Sofa Bed

View all photos for Luxury Suite

65-inch flat-screen TV with cable channels, TV, foosball

Luxury Suite

Highlights

Balcony
Air conditioning
Free cribs/infant beds
Flat-screen TV
Separate bedroom
Ceiling fan
Blackout drapes/curtains
Private bathroom
  • 1055 sq ft
  • Sleeps 3
  • 2 King Beds and 1 Double Sofa Bed

View all photos for Superior Room, Jetted Tub, Sea View

Minibar, in-room safe, desk, blackout drapes

Superior Room, Jetted Tub, Sea View

Highlights

Balcony
Private spa tub
Air conditioning
Free cribs/infant beds
Flat-screen TV
Ceiling fan
Blackout drapes/curtains
Hair dryer
  • 980 sq ft
  • Sea view
  • Sleeps 4
  • 2 King Beds

View all photos for Luxury Suite

65-inch flat-screen TV with cable channels, TV, foosball

Luxury Suite

Highlights

Balcony
Air conditioning
Free cribs/infant beds
Flat-screen TV
Separate bedroom
Ceiling fan
Blackout drapes/curtains
Private bathroom
  • 1055 sq ft
  • Sleeps 4
  • 2 King Beds and 1 Double Sofa Bed

View all photos for Superior Room, Jetted Tub, Sea View

Minibar, in-room safe, desk, blackout drapes

Superior Room, Jetted Tub, Sea View

Highlights

Balcony
Private spa tub
Air conditioning
Free cribs/infant beds
Flat-screen TV
Ceiling fan
Blackout drapes/curtains
Hair dryer
  • 980 sq ft
  • Sea view
  • Sleeps 3
  • 2 King Beds

View all photos for Luxury Suite

65-inch flat-screen TV with cable channels, TV, foosball

Luxury Suite

Highlights

Balcony
Air conditioning
Free cribs/infant beds
Flat-screen TV
Separate bedroom
Ceiling fan
Blackout drapes/curtains
Private bathroom
  • 1055 sq ft
  • Sleeps 2
  • 2 King Beds and 1 Double Sofa Bed

View all photos for Superior Room, Jetted Tub, Sea View

Minibar, in-room safe, desk, blackout drapes

Superior Room, Jetted Tub, Sea View

Highlights

Balcony
Private spa tub
Air conditioning
Free cribs/infant beds
Flat-screen TV
Ceiling fan
Blackout drapes/curtains
Hair dryer
  • 980 sq ft
  • Sea view
  • Sleeps 2
  • 2 King Beds

View all photos for Luxury Suite

65-inch flat-screen TV with cable channels, TV, foosball

Luxury Suite

Highlights

Balcony
Air conditioning
Free cribs/infant beds
Flat-screen TV
Separate bedroom
Ceiling fan
Blackout drapes/curtains
Private bathroom
  • 1055 sq ft
  • Sleeps 5
  • 2 King Beds and 1 Double Sofa Bed

View all photos for Superior Room, Jetted Tub, Sea View

Minibar, in-room safe, desk, blackout drapes

Superior Room, Jetted Tub, Sea View

Highlights

Balcony
Private spa tub
Air conditioning
Free cribs/infant beds
Flat-screen TV
Ceiling fan
Blackout drapes/curtains
Hair dryer
  • 980 sq ft
  • Sea view
  • Sleeps 3
  • 2 King Beds

View all photos for Superior Room, Jetted Tub, Sea View

Minibar, in-room safe, desk, blackout drapes

Superior Room, Jetted Tub, Sea View

Highlights

Balcony
Private spa tub
Air conditioning
Free cribs/infant beds
Flat-screen TV
Ceiling fan
Blackout drapes/curtains
Hair dryer
  • 980 sq ft
  • Sea view
  • Sleeps 1
  • 2 King Beds

View all photos for Quadruple Room Luxury With Garden View

Minibar, in-room safe, desk, blackout drapes

Quadruple Room Luxury With Garden View

  • Sleeps 4
  • 2 Full Bed(s)

View all photos for Double Room Luxury With Garden View

Minibar, in-room safe, desk, blackout drapes

Double Room Luxury With Garden View

  • Sleeps 2
  • 2 Full Bed(s)

View all photos for Room Luxury

Minibar, in-room safe, desk, blackout drapes

Room Luxury

  • Sleeps 1
  • 1 Full Bed(s)

View all photos for Family Suite -5 Guests- Master With Pool View

Minibar, in-room safe, desk, blackout drapes

Family Suite -5 Guests- Master With Pool View

  • Sleeps 5
  • 1 Full Sofa Bed(s) and 2 Full Bed(s)

Suite Luxury

  • Sleeps 6
  • 1 Twin Sofa Bed(s) and 2 King Bed(s)

View all photos for Quadruple Room Luxury With Pool View

Minibar, in-room safe, desk, blackout drapes

Quadruple Room Luxury With Pool View

  • Sleeps 4
  • 2 Full Bed(s)

View all photos for Triple Room Luxury

Minibar, in-room safe, desk, blackout drapes

Triple Room Luxury

  • Sleeps 3
  • 2 Full Bed(s)

View all photos for Triple Suite Master With Pool View

Minibar, in-room safe, desk, blackout drapes

Triple Suite Master With Pool View

  • Sleeps 3
  • 2 Full Bed(s)

View all photos for Quadruple Suite Master With Pool View

Minibar, in-room safe, desk, blackout drapes

Quadruple Suite Master With Pool View

  • Sleeps 4
  • 2 Full Bed(s)

View all photos for Quadruple Room Luxury With Garden View

Minibar, in-room safe, desk, blackout drapes

Quadruple Room Luxury With Garden View

  • Sleeps 4
  • 2 Full Bed(s)

View all photos for Double Room Luxury With Private Pool

Minibar, in-room safe, desk, blackout drapes

Double Room Luxury With Private Pool

  • Sleeps 2
  • 2 Full Bed(s)

View all photos for Triple Room Luxury With Garden View

Minibar, in-room safe, desk, blackout drapes

Triple Room Luxury With Garden View

  • Sleeps 3
  • 2 Full Bed(s)

View all photos for Quadruple Room Luxury With Private Pool

Minibar, in-room safe, desk, blackout drapes

Quadruple Room Luxury With Private Pool

  • Sleeps 4
  • 2 Full Bed(s)

View all photos for Triple Room Luxury With Pool View

Minibar, in-room safe, desk, blackout drapes

Triple Room Luxury With Pool View

  • Sleeps 3
  • 2 Full Bed(s)

View all photos for Family Suite -5 Guests- Master With Pool View

Minibar, in-room safe, desk, blackout drapes

Family Suite -5 Guests- Master With Pool View

  • Sleeps 5
  • 1 Full Sofa Bed(s) and 2 Full Bed(s)

View all photos for Triple Room Luxury With Garden View

Minibar, in-room safe, desk, blackout drapes

Triple Room Luxury With Garden View

  • Sleeps 3
  • 2 Full Bed(s)

View all photos for Double Suite Master With Pool View

Minibar, in-room safe, desk, blackout drapes

Double Suite Master With Pool View

  • Sleeps 2
  • 2 Full Bed(s)

View all photos for Room Luxury With Garden View

Minibar, in-room safe, desk, blackout drapes

Room Luxury With Garden View

  • Sleeps 1
  • 2 Full Bed(s)

Similar properties

On the beach, white sand, beach bar

Serenade All Suites - Adults Only Resort

Pool
Spa
Pet friendly
Free parking
9.0 out of 10, Wonderful, (2065)
The price is $451
includes taxes & fees
$382 per night
Dec 19 - Dec 20
Serenade All Suites - Adults Only Resort
Mod logo
Earn OneKeyCash on thousands of hotels when you sign in and book. More rewards for more adventures!
Sign inSign up, it's free

About the neighborhood

Map
Carretera Cabeza de Toro, Punta Cana, La Altagracia, 23000

What's nearby

  • Catalonia Caribe Golf Club - 17 min walk - 1.5 km
  • Dolphin Explorer - 18 min walk - 1.5 km
  • Cabeza de Toro Beach - 20 min walk - 1.7 km
  • Downtown Punta Cana - 11 min drive - 8.1 km
  • Bavaro Beach - 21 min drive - 13.3 km

Getting around

  • Punta Cana Intl. Airport (PUJ) - 24 min drive

Restaurants

  • ‪The Cut - ‬12 min walk
  • ‪Lobby Bar - ‬5 min drive
  • ‪Yuca - ‬18 min walk
  • ‪Windows Restaurant - ‬4 min drive
  • ‪Bar El Palmeral - ‬5 min drive

About this property

Serenade Punta Cana Beach & Spa Resort - All Inclusive

Placing you just a 5-minute drive from Cabeza de Toro Beach, Serenade Punta Cana Beach & Spa Resort - All Inclusive offers a private beach where you can enjoy beach umbrellas, beach massages, and volleyball. There's plenty of fun with the 3 outdoor pools and free water park, and guests in the mood for pampering can visit the spa to indulge in massages, aromatherapy, and hydrotherapy. The restaurant is a great spot for a bite to eat and cold drinks are served at the bar/lounge. Other highlights at this luxurious property include 2 poolside bars, a fitness center, and a children's pool. Fellow travelers say great things about the helpful staff and family-friendly amenities.

All inclusive

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

Buffet and à la carte meals, snacks, and beverages included
Room service during certain hours (limited menu)
In-room minibar (all beverages included)
Dining availability limited at one or more venues

Land activities

Fitness facilities
Kids club

Lessons/classes/games

Aerobics
Water fitness
Yoga

Entertainment

Onsite entertainment and activities

Languages

English, French, German, Spanish

At a glance

Hotel size

  • 603 rooms
  • Arranged over 3 floors

Arriving/Leaving

  • Check-in start time: 3:00 PM; Check-in end time: 11:30 PM
  • Late check-in subject to availability
  • Minimum check-in age: 18
  • Check-out time is noon
  • Contactless check-out available

Restrictions related to your trip

  • Check COVID-19 restrictions.

Special check-in instructions

  • Front desk staff will greet guests on arrival
  • If you are planning to arrive after noon please contact the property in advance using the information on the booking confirmation

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Pets

  • Pets allowed (dogs only)*
  • Service animals welcome

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • Free covered onsite self parking

Other information

  • Designated smoking areas

Property amenities

Food and drink

  • Free buffet breakfast each morning 7:00 AM–10:00 AM
  • 2 poolside bars
  • 2 swim-up bars
  • Restaurant
  • Bar/lounge
  • Private dining
  • Room service (limited hours)

Traveling with children

  • Free water park access
  • Children's pool
  • Playground
  • Lifeguard on site

What to do

  • On a private beach
  • Fitness classes
  • Yoga classes
  • Beach volleyball
  • Concerts/live shows
  • Evening entertainment
  • Shopping
  • Pool table
  • Air hockey
  • Foosball
  • Table tennis

Working away

  • 3 meeting rooms
  • Conference space

Services

  • 24-hour front desk
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Hair salon
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop
  • Beach sun loungers
  • Beach towels
  • Beach umbrellas
  • Pool loungers
  • Pool umbrellas
  • Romance packages

Facilities

  • 8 buildings/towers
  • Built in 2020
  • Garden
  • Terrace
  • Communal living room
  • Fitness center
  • 3 outdoor pools
  • Free water park
  • Designer stores on site
  • Arcade/game room
  • Full-service spa
  • Massage/treatment rooms
  • Waterslide
  • Banquet hall
  • Reception hall
  • Outdoor entertainment area
  • Outdoor furniture

Accessibility

  • Elevator

Room amenities

Be entertained

  • 65-inch flat-screen TV
  • Cable TV channels

Home comfort

  • Air conditioning
  • Ceiling fan
  • Minibar
  • Coffee/tea maker
  • Electric kettle
  • Bathrobes and slippers
  • Iron/ironing board (on request)

Sleep well

  • Blackout drapes/curtains
  • Free crib/infant bed
  • Bed sheets provided

What to enjoy

  • Balcony

Freshen up

  • Private bathroom
  • Shower only
  • Free toiletries
  • Hair dryer
  • Towels
  • Toilet paper

Stay connected

  • Desk
  • Free WiFi
  • Phone

Food and drink

  • Free bottled water

More

  • Daily housekeeping
  • In-room safe
  • LED light bulbs

Special features

Spa

The onsite spa has 5 treatment rooms and outdoor treatment areas. Massages are available on the beach and in the spa; other services include facials, body treatments, and manicures and pedicures. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy. The spa is equipped with a sauna, a spa tub, a steam room, and Turkish bath/hammam.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

Dining

Buffet Principal - Onsite buffet restaurant.
Restaurante SteakHouse - Onsite diner. Open daily.
Restaurante Italiano - Onsite theme restaurant. Open daily.
Restaurante Japones - Onsite theme restaurant. Open daily.
Restaurante Mediterraneo - Onsite theme restaurant. Open daily.

Fees & policies

Pets

  • Service animals exempt from fees
  • Pets are allowed for an extra charge of DOP 6000 per pet, per night

Pool, spa, & gym (if applicable)

  • Pool access available from 8:00 AM to 6:30 PM
  • Guests under 18 years old are not allowed in the spa
  • Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation

Policies

Some facilities may have restricted access. Guests can contact the property for details using the contact information on the booking confirmation.
This property uses a grey water recycling system.
Guests can rest easy knowing there's a fire extinguisher, a security system, a first aid kit and window guards on site.
This property accepts credit cards, debit cards and cash.
Cashless transactions are available.

Also known as

Serenade Punta Cana Beach Spa Resort
Serenade Punta Cana Beach Spa Casino Resort
Serenade Punta Cana Beach Spa Casino Resort All Inclusive

Frequently asked questions

Does Serenade Punta Cana Beach & Spa Resort - All Inclusive offer free cancellation for a full refund?
Yes, Serenade Punta Cana Beach & Spa Resort - All Inclusive does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
Is there a pool at Serenade Punta Cana Beach & Spa Resort - All Inclusive?
Yes, there are 3 outdoor pools and a children's pool. Guests have pool access from 8:00 AM to 6:30 PM.
Are pets allowed at Serenade Punta Cana Beach & Spa Resort - All Inclusive?
Yes, dogs are welcome. There's a charge of DOP 6000 per pet, per night. Service animals are exempt from fees.
Is parking offered on site at Serenade Punta Cana Beach & Spa Resort - All Inclusive?
Yes, there's free self parking.
What are the check-in and check-out times at Serenade Punta Cana Beach & Spa Resort - All Inclusive?
Check-in start time: 3:00 PM; Check-in end time: 11:30 PM. Check-out time is noon. Contactless check-out is available.
Is there an onsite casino at Serenade Punta Cana Beach & Spa Resort - All Inclusive?
No, this property doesn't have a casino, but Casino Avalon Princess (17-min drive) is nearby.
What is there to do at Serenade Punta Cana Beach & Spa Resort - All Inclusive and nearby?
Have fun during the warmer months with activities such as volleyball. Additional recreation onsite includes fitness classes and yoga. Indulge in a treatment at the spa and enjoy a swim in one of the 3 outdoor swimming pools. Serenade Punta Cana Beach & Spa Resort - All Inclusive also has 2 swim-up bars, 2 poolside bars, and a private beach, as well as a Turkish bath, an arcade, and a garden.
Are there restaurants at or near Serenade Punta Cana Beach & Spa Resort - All Inclusive?
Yes, there's an onsite restaurant, Buffet Principal.
Does Serenade Punta Cana Beach & Spa Resort - All Inclusive have any outdoor private spaces?
Yes, every room features a balcony.
What's the area around Serenade Punta Cana Beach & Spa Resort - All Inclusive like?
Serenade Punta Cana Beach & Spa Resort - All Inclusive is a short 20-minute walk from Cabeza de Toro Beach and 12 minutes' walk from Bavaro Lagoon.

Reviews

8.0

Very Good

8.8/10

Cleanliness

8.0/10

Staff & service

8.2/10

Amenities

8.6/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

6/10 Good

Keep looking
Disappointing for an all-inclusive resort, definitely did not feel like a 5 stars. The most annoying thing was the fact you can only go to the restaurants 5 times, no matter how long your stay. And good luck booking them without agreeing to go through a selling session for hotel membership. There are better beaches in the region. I would not go back.
ivan, 7-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Quick 4 days stay
Great place everyone was a delight a lot of activities to do and shows at night. Good music from the dj in the club. Recommend to anyone to go. Will return to stay soon.
Martha, 3-night family trip
Verified Hotels.com guest review

2/10 Poor

I have been robbed there. My case is not the only one case, there are a lot of guests who lost their money in a very veird circumstances. Rooms are dirty, very poor English knowledge of hotel stuff. The food is ok but only ok- not really Dominican, the fruits are sour and unripe- I expected by that location fruits would taste amazing and it is like that but not in this hotel. The waiters didn’t react on questions or forgot about my orders several times. Hotel which allows to robber their guest shouldn’t have 5 starts.
9-night trip with friends
Verified Hotels.com guest review

10/10 Exceptional

Happy placer
Lo recomiendo más que todo si quieres paz y tranquilida para mi fue una experiencia súper más que todo lo que yo deseaba relaxing la comida súper la atención de supervisor Andrés y el maletero nata el súper quiero felicitarlos a todo el equipo de trabajo
yarlenis, 2-night business trip
Verified Hotels.com guest review

10/10 Exceptional

Boa estrutura
Os funcionários são amigáveis e gentis! Os ambientes são limpos e a comida boa ...
7-night family trip
Verified Hotels.com guest review

8/10 Very Good

Stephanie, 3-night trip
Verified Hotels.com guest review

10/10 Exceptional

THE PERFECT SERANADE PUNTA CANA
First time at the Serenade Punta Cana. This is a newer hotel and you can see it was very well planned with everything they did. I liked it becaue it was smaller in size, i did not have to take tram car to get to the beach or the buffett. Check in was easy and quick, i asked for an upgrade and was given a beautiful suite with two bathrooms and one bedroom with a pull out couoch bed. The food was excellent, Breakfast lunch and dinner.I had the pleasure of meeting Joandel Cayetano, he was always there for all of us, making sure are drinks were always refilled. Just a perfect helper to all of us. Also Yandys Guerrero and Pelagia Ramirez. Both again very helpful i never had to ask for anything they were always right there. Pebel and Freddy made sure we had everything we needed and cant forget Pedito Rosa .The Captain Victor and Hostess Soribel made sure everything in the buffet ran smoothly. They have a beautiful theater were we saw some good shows. I just wish they would get the theater Air conditioned as it would be warm in side.. We were there for Hollowen and the hotel was decorted so nice. They even had a little haunted house for the kids...All the pools were nice, great water park, and the beach my favotie of all. Very few waves and always chairs to find. This is a beautiful hotel perfect for relaxing, and nce for kids. Hopefully i will return soon. Thank you to all the people that work there you were all great.
Lance, 4-night trip with friends
Verified Hotels.com guest review

10/10 Exceptional

Amazing
The resort was beautiful. Housekeeping came everyday and cleaned our rooms. We went to the spa and even upgraded our stay to gold. Our concierge Marcos was amazing. We will be back in the near future
4-night trip
Verified Hotels.com guest review

6/10 Good

It was okay, not so great overall.
It was ok, I was expecting more.
Jamel, 1-night trip
Verified Hotels.com guest review

2/10 Poor

Andrei, 2-night trip
Verified Hotels.com guest review

10/10 Exceptional

Ricardo, 3-night family trip
Verified Hotels.com guest review

4/10 Fair

DO NOT book for a one night stand
Overall, very mediocre experience with this hotel. waiters for the most part very nice and helpful, management has a lot of room for improvement. my main concern is that there is no info about restaurant booking at all and if you reserve this place today for today, you cant make a reservation for the restaurants... and despite all our attempts explaining guest services that we made a booking today and staying just for one night did not help at all. Buffet was so-so at the most. rooms where very smelly and drain issues was at every tub and sink. we travel at least once a month and stay at quite a few hotels in DR and this is the only one where I feel like wasting my time and express my opinion, all previous experience where just a straight 5 star!
Andrii, 1-night family trip
Verified Hotels.com guest review

8/10 Very Good

Alejan, 4-night trip
Verified Hotels.com guest review

8/10 Very Good

Most bang for the buck. You wont be disappointed. Ill definitely come back.
Adrian, 4-night trip
Verified Expedia guest review

10/10 Exceptional

Very friendly staff and good food!!
Brandi, 6-night romance trip
Verified Expedia guest review

8/10 Very Good

Food was not good compare to other properties I have stayed in PC!!
Ileana Lopez, 3-night trip
Verified Expedia guest review

2/10 Poor

There are no bottles of water in any restaurants and bars only in the room In the auditorium where they do the show there is no air conditioning
ILeana, 3-night family trip
Verified Expedia guest review

2/10 Poor

This hotel is definitely not a 5 star anything from the rooms to the food. You’ll be eating at the hair/fly infested buffet unless you’re able to get reservations at one of the restaurants which were also not that good. At the restaurants you’re waiting for your food for about 45 mins for it to come out cold or luke warm. You we be annoyed the whole trip by salesman’s/hustlers from the hotel and from outside the hotel. If allow the guys at beach to take your picture they will try to force you to pay $45 for a picture taken on your own phone. When you want to get into the pool the water is about 90 degrees which is not nice to go into when it’s hot as heck outside. If you think the jacuzzi tub outside of your room is a good idea think again….they leak water all over the patio area and half of the jets don’t work. Goodluck finding a decent drink all the soda/juice is watered down only thing you’ll be able to drink while your here is their slushi drinks out of the cups they hardly wash and taste like syrup. If you are unlucky enough to buy a excursion they will tell you your getting a VIP boat for just your group and private transport to the boat because you bought the better package. You’ll be very surprised when you get onto the bus of 40 people and get to spend the day with a ton of people you don’t know eatting what I can only describe as an adult size lunch able that was left in the sun. They say the pool is opened until 7 but start to take everything away at 5.
Gregory, 7-night family trip
Verified Expedia guest review

8/10 Very Good

I just wish they would cater more to all nationalities and not just the Latin Hispanic population quite a few Americans visit the resort
Beatrice, 3-night trip with friends
Verified Expedia guest review

10/10 Exceptional

This resort was absolutely amazing. There was plenty to do for lovers, friends, and families. If you wanted to avoid the kiddos, just book the adults only side, only a 2 min walk from the main resort area. We’re ready to go back again!
Jacqueline, 4-night trip
Verified Hotels.com guest review

6/10 Good

The rooms are excellent, but aside from that, the restaurants and all the areas of the hotel are extremely hot. The pool closes very early, and the food in the restaurants is pretty bad. The buffet has slightly better quality. All restaurants close at 10:30 pm, except for the sports bar, although the quality is not great.
Victor I, 4-night trip with friends
Verified Expedia guest review

8/10 Very Good

Omie, 6-night trip
Verified Expedia guest review

8/10 Very Good

It was nice, but could’ve used more service staff and entertainment
Doris, 3-night family trip
Verified Expedia guest review

10/10 Exceptional

No 24 hours room service.
Rasheen, 5-night trip
Verified Expedia guest review

8/10 Very Good

Jennifer, 5-night trip
Verified Expedia guest review