By far this has been the worst vacation stay in all my life. The staff was using my room and when I complained with the management on the hotel, they ignore me and brush me off. My family and I headed to have breakfast and then to the pool. I started to have stomach aid and headed to the room When I arrived at my room, I saw that housekeeping was cleaning my room, so I headed to the room next door (the one I was not able to cancel) to use the bathroom because I had an emergency. Upon opening the room, I saw that there were cookies crumbs on the floor, the console door where the refrigerator was hidden was open, the garbage was full of beers, water, Oreos wraps, a yogurt bottle, one of the alcohol bottle was gone, the bed was undone, the toilet paper wrap was off (meaning someone was using the room) and a towel was used and place next to the sink. All shampoo, soap bars, were also gone from the room.
I went to the lobby and spoke to someone about the situation, and they told me they were going to investigate and get back to me. Two days went by and no one gave me any update they simply brush me off and waited for the last day to simply hand me the email address in order for me to file a complaint. They were really not professional and mishandle this situation. They make it seem like I wanted my money back, this is not a matter of money. Obviously, if I was able to pay $9,000 I am able of pay for this resort. This was not a matter of money, it was a matter of security.