Millennium Knickerbocker Chicago

Best staff ever!

The hotel itself is amazing. The location is very convenient too. The only downfall was the time we stayed at the hotel. For our entire stay, there was a bunch of teenagers in the lobby and through out the hallway of the hotel over some tiktok convention. I’ve heard them in the hallway in the middle of the night making a lot of noises. The elevators was severely delayed because of that . Other than that , I really enjoyed the hotel.

Our family chose this hotel based on its location and storied history. We had 2 rooms across the hall from each other (6 people total, 3 per room). From the moment we pulled up in front of the hotel, absolutely no acknowledgment. We wound up parking across the street and walking over carrying all of our luggage. The "doorman" saw us struggling (as mentioned in other reviews) and instructed us to push the handicapped button to open the door. Wow. The rooms are indeed on the small size. No plaster walls here--more like cardboard as we could hear everything (even down to people in the room next door sneezing and flushing their toilet), which made it impossible to sleep without using YouTube white noise videos. The neighbors had loud conversation until 4 a.m., but management can't exactly provide a sound buffer and/or rebuild with soundproof walls! Overall, underwhelmed. Rooms were clean enough, but one small pillow for each side of bed and hearing and feeling squeaky springs upon simply sitting on the edge of the bed was less than luxurious. The ridiculous $15/night "resort fee" is unavoidable, mentioned nowhere in fine print at time of booking, and seems unreasonable for those who don't use WiFi or fitness facility during stay. Honestly, a Comfort Inn or even a nice Motel 6 is on par with what we received in terms of room and "service." Relatives who stayed with us did not receive the proper room size initially, and they also indicated their disappointment. Unfortunate.

This is always my choice place to stay. The mattress was not very comfortable this trip, but it won't deter me from staying again.