The property was in a nice location, I have no complaints of the actual property except that our room air conditioner was not functional so we had to open our windows to get some breeze, luckily the weather cooperated but I still expected for the type of hotel this is, for the ac to get fixed. Moving on.... I contacted Loews on my way to the airport and reported that my sons Airpods Max were left in our room and we explained that my son has gps on his airpod max and it showed it was in our room and then we notice how it moved from the hotel to somewhere in NewYork, the next morning my son checked and the airpod max were back at the hotel, this leads us to believe this was taken by someone at housekeeping. I called and spoke to a security and gave him exact address where the gps was showing the pods to be at, I was promised a call back but still after a week, no one has contacted me. I am a forever Loews patron and after this event, I will never be staying at loews again.