2/10 Huono
28. helmikuuta 2025
Don’t waste your money here
I’ll preface this review with the ONE front desk woman was very sweet and helpful. The same woman who checked us in on 2/14/24 around 6pm was the same one who helped us the following morning but I didn’t catch her name but she also appeared to be working by herself on valentines night and I heard her say she had a lot of check ins and she was by herself again this morning.
This was our first time staying at a sonesta and our last time. When we first checked in we got a corner room overlooking the motel next to us and the AC was stuck at 62 degrees and again the very nice woman at the front desk helped us switch rooms. We got into our new room and the AC was working properly but both rooms had a strange lay out (we got the Deluxe King bed room) not a big deal at all but the bed was very uncomfortable and the walls and ceiling are PAPER THIN all night we heard people talking, yelling and running and it sounded like as if they were in the room with us and I knew they weren’t IN the room because of the amount of times I woke up due to the noise.
When I asked if we could cut our stay short (we booked 2 nights) the same woman said she can’t do refunds we’d have to wait for her manager to come in at 9am and so at 9:05am I went down the lobby to talk to manager and I was told they weren’t in yet, I waited until about 9:30am and then was told that she hasn’t even heard back from her manager yet but to contact the third party we booked through. Which was successful and helpful.
Madison
Madison, 2 yön matka
Tarkistettu Hotels.com-asiakasarvostelu
