The front desk help was fantastic. The piano in the lobby was a nice touch as my companion plays piano and enjoyed it. The elevator was a little bit scary and may need some maintenance soon, but it was quick!! The room was adequate... I had a hard time controlling the heat/air, we were surprised there was no refrigerator, and there was some trash behind the bathroom door. The location is fantastic, and for the price I am not really complaining - except for the breakfast - it was NOT good, sorry... The parking situation is a bit strange, but workable.