Have been to Venice many times, but was celebrating a special birthday and decided to go to a grand hotel on the canal. This is not it. When we arrived, and started to check in, it was relatively easy. However, when we got to our room, we discovered that there was no key for the safe. When we called the front desk, they informed us they would bring up the key. 40 minutes later the key does not arrive, so we had to go back down to the front desk and they had to find the key. Also on the same day we had requested an extra pillow, that of course, did not arrive either until much much later. Our room was large but very, very tired and dark as it had zero view/natural light from any window. The hotel staff was pleasant although totally ineffective. When we ordered a water taxi to get to the mainland, they told us that it would be about a 10 min wait, and even gave us the water taxi number of the boat to be on the lookout when it arrive. It did arrive and they gave it away to someone else…it took a long time for us to get any water taxi, even though they were lined up at the hotel waiting for passengers. If you are looking for a special Venice hotel, skip this one. They seem to cater to small and medium size tourist groups and are not interested in the individual traveler. I would say it was not worth the money.