Twin Lakes Hotel

Made me a believer!

The place was great though we had things to do for the duration so we were not able to maximize the entirety of the hotel/resort and its facilities. The staff is as friendly as they come - would greet you always and find a way to help you out. They have very strict safety measures and would require updated COVID testing done - they have a fairly priced testing facility also for a hassle free experience. Our room was great though there were some nicks - one of the trays of the fridge was cracked, the shower fixture was also removed (couldn't get the rain shower working therefore :( ). I had never fonded Tagaytay (for the life of me!) and this was the first time I stayed here for some R&R, but staying here and experiencing Twin Lakes Hotel has me considering this as an option for me and my family soon. :) Thank you all and stay safe.

2 yön matka, 24. helmik. 2021

Aitoja Hotels.com-asiakkaiden arvosteluja

The hotel itself is great, clean and well-maintained with phenomenal mountain and lake views. The check-in experience was terrible though. We arrived around 5pm and they told us that the room was still not ready. There were other guests who were also told the same, and many were quite frustrated for having to wait a long time already. On our second day, we asked for the room to be made up and were told that they can only replenish the supplies in the room as health-regulations prevent them from cleaning the rooms mid-stay. When we returned 3 hours later, they still have not replenished the supplies so we've had to call again and wait for another hour. We had a set breakfast on Sunday and a buffet on Monday, not sure why they were different. We've had to wait for 30mins for the set breakfast too, despite a rather standard/compressed menu options. We understand that housekeeping and food services could be slower than usual (maybe due to a leaner staff or additional precautions due to the pandemic). I just feel that the delays are way too long and that the staff could do better in managing guest expectations and explaining the situation.

2 yön matka, 30. lokak. 2020

Aitoja Hotels.com-asiakkaiden arvosteluja

Room was great however the staff keeps on coming to our room eventhough we didn't called or requested for anything. Kind of disturbing

1 yön matka, 24. lokak. 2020

Aitoja Hotels.com-asiakkaiden arvosteluja

Surface-level beauty

It's a beautiful property. Megaworld was able to get a prime lot which gives its occupants a wonderful view. The building was made to look like a castle. On the surface it looks nice but no effort is needed to see that underneath the surface is poor maintenance, upkeep and cleanliness, and service is not good. Walking around the property you'll find beautiful olants but look where the soil is and you'll find a lot of trash....so sad! When you pay for an expensive room here, just think you're paying for exclusivity (and to be away from other Tagaytay tourists) but not for 5-star service and upkeep.

1 yön matka, 15. lokak. 2020

Aitoja Hotels.com-asiakkaiden arvosteluja

Their check in policy of demanding to photocopy the passport of a “foreigner” (would not accept any other government issued IDs i.e. driver’s license) should be reviewed. It is directly an act of racial profiling “foreigners”. Their reason was it is mandated by the DOT which is not true since we just stayed at a high-end resort in Batangas and numerous other 5-star hotels in Manila and they accepted our drivers license as our form of IDs. They were the only one who DEMANDED to photocopy the passport.

1 yön perhematka, 15. jouluk. 2019

Aitoja Expedia-asiakkaiden arvosteluja

We love the view & their heated pool. We were disappointed with the welcome drinks that's not very welcoming; it's either you have it or not. It was a chilly pineapple/cucumber juice on a chilly day.we asked if we can have hot simple coffee instead & they said they don't have it even if we can see that there's a full coffee machine in front of us. Breakfast is terrible.it doesn't suit foreign guests. Bath area is leaking. Chefs using their celfone while on duty and in front of guests. TV channels are limited & is not appropriate for kids. Overall, the rate were given is over priced for the kind of service & the disappointing stay we had.

Marie, 1 yön perhematka, 5. jouluk. 2019

Aitoja Expedia-asiakkaiden arvosteluja

Friends wedding

It was a nice hotel, I would say one of the best in Tagaytay

1 yön matka kaverien kanssa, 3. jouluk. 2019

Aitoja Hotels.com-asiakkaiden arvosteluja

The view and the staff. But thr bathroom fixtures need upgrading.

1 yön matka, 30. marrask. 2019

Aitoja Travelocity-asiakkaiden arvosteluja

While over all its a nice place, certain area like the hall way needs some refurbishing.

Lali, 1 yön perhematka, 15. marrask. 2019

Aitoja Expedia-asiakkaiden arvosteluja

Is it a new hotel?

We waited 1hr for the room. Breakfast is terrible, by 8:45am, nothing left. The room is full of water leaks. It looks like a very old hotel

1 yön perhematka, 5. lokak. 2019

Aitoja Hotels.com-asiakkaiden arvosteluja