6/10 Hyvä
4. helmikuuta 2025
Avoid this hotel if you can.
My room was literally next to the lift so I can hear all the noises when people goes out and in.
Prior to arriving, I made an overseas call to make sure my booking is okay as hotel.com are not willing to help with some concerns. One of the YEHS staff whom I was able to spoke with downright rude. She hang up on me while I was talking to her. I told her Im calling overseas and my concern was urgent. After she hang up the phone I called again to make sure my booking was settled. She still gave me the same attitude. She doesnt have basic manners and basic customer service. I have since given nore details directly to the hotel management as Hotel.com doesnt seem want to post bad reviews.
That being said, the reception was fairly nice when I have arrived and assisted me the best she can.
Mylene
Mylene, 1 yön matka
Tarkistettu Hotels.com-asiakasarvostelu