Towels were removed, unnecessarily, after one night, and not replaced with fresh ones, until I made a request to the front desk. The room was cramped, nowhere to unpack or store a suitcase, no ledges in the bathroom to store things, and the bed was also too small: it seemed like a regular double bed and I'm sure I booked a Queen size. The room also cost much more and was less satisfactory than places I've recently stayed in Melbourne: it compared poorly in value for money. Finally: nowhere to eat breakfast and no food in the room. One good thing: the people at the desk were nice, and helpful.