Great thing about hotel was, that it is close to every thing. Middle of Luzern central and close to old town also. Hotel is not 4-star hotel and i don´t mean the crew or rooms. But if we go anywhere else you can find from bathroom, shampoo, hair condition shampoo, body cream, flip flops, bathrobe, shaver. In this hotel they have: Body cream, 1 pair of flip flops, shampoo and shower gel was in same bottle, nail file. So few things was missing. Breakfast was basic and i mean that in every hotel has the same, so nothing bad to say about it, value for the money. Crew was great and helpful. Warning about loud night life but if you enjoy about that night life, then this is great place for you. Hotel building is also pretty old, so it does not have air condition and that´s okey, cos by open those room windows, you will get nice fresh Swiz mountain air. Also if it is 4 star hotel, it should have some kind of pillow menu. Basic pillow in rooms are too soft and we order two more, which they take out for no reason at last morning. For me average hotel with good location and room prices should be 5 - 15% cheaper. But good experience anyway! Highly recommend!