The staff were cold, unresponsive, and unwilling to accommodate disabilities. Upon arriving, we were told there was no room, then there was a room, but it was on the second floor. This property has NO ELEVATORS. When we asked for a 1st floor room, we were told there was none available. As Floridians, fleeing the devastation from hurricane Helene and impending Milton, we didn't have much choice in the matter. When we finally entered the room, we noticed the toilet seat was broken, the ceiling was peeling/crumbling above the beds and the smoke detectors were ripped out of the wall. The following morning, standing outside our room, directly above our window was a mature hornets nest, with more than 50 hornets crawling and flying around. I immediately reported it to the front desk and they assured us their maintenance guy would "spray them". 4 days later, they were still buzzing. The 2nd day we were there, they water was shut off from 10am - 3pm. I asked if there could be a discount applied for not having this necessity for a major portion of our day, i was assured they would compensate us. That discount was never applied. Overall, my family was looking for solace in Memphis after our world was turned upside down, and our experience was far from comforting.