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Holiday Inn & Suites Houston NW - Willowbrook, an IHG Hotel

3.0 star property
Hotel with indoor pool, near Willowbrook Mall

Choose dates to view prices

your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Holiday Inn & Suites Houston NW - Willowbrook, an IHG Hotel

Exterior
Terrace/patio
Lobby sitting area
Indoor pool, open 10:00 AM to 10 PM, pool umbrellas, sun loungers
Suite, 1 King Bed with Sofa bed (Additional Living Area) | Living area | 42-inch flat-screen TV with cable channels, TV

Reviews

8.8 out of 10

Excellent

Guests liked:

Clean rooms, friendly staff

Popular amenities

  • Bar
  • Pool
  • Non-smoking
  • Free parking
  • Air conditioning
  • Laundry facilities
Main amenities
  • Daily housekeeping
  • Restaurant and bar/lounge
  • Indoor pool
  • Breakfast available
  • 24-hour fitness center
  • Room service
  • 24-hour business center
  • Conference center
  • 5 meeting rooms
  • Terrace
  • 24-hour front desk
  • Coffee/tea in a common area
For families
  • Children stay free
  • Free cribs/infant beds
  • Microwave
  • Private bathroom
  • Premium TV channels
  • Terrace
The price is $116
includes taxes & fees
$99 per night
Dec 5 - Dec 6

Room options

Available filters for rooms
Showing 14 of 14 rooms

View all photos for Standard Room, 2 Queen Beds, Accessible (Comm, Mobil, Roll Shwr)

Desk, laptop workspace, blackout drapes, iron/ironing board

Standard Room, 2 Queen Beds, Accessible (Comm, Mobil, Roll Shwr)

Highlights

Air conditioning
Free rollaway/extra beds
Free cribs/infant beds
Refrigerator
Flat-screen TV
Blackout drapes/curtains
Shower/tub combination
Hair dryer
  • 301 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 2 Queen Beds

Desk, laptop workspace, blackout drapes, iron/ironing board

Standard Room, 2 Queen Beds

Highlights

Air conditioning
Free cribs/infant beds
Refrigerator
Flat-screen TV
Blackout drapes/curtains
Shower/tub combination
Hair dryer
Private bathroom
  • 300 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Accessible (Mobility, Transfer Shower)

Desk, laptop workspace, blackout drapes, iron/ironing board

Standard Room, 1 King Bed, Accessible (Mobility, Transfer Shower)

Highlights

Air conditioning
Free rollaway/extra beds
Free cribs/infant beds
Refrigerator
Flat-screen TV
Blackout drapes/curtains
Hair dryer
Private bathroom
  • 300 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds, Accessible (Communications)

Desk, laptop workspace, blackout drapes, iron/ironing board

Standard Room, 2 Queen Beds, Accessible (Communications)

Highlights

Air conditioning
Free rollaway/extra beds
Free cribs/infant beds
Refrigerator
Flat-screen TV
Blackout drapes/curtains
Shower/tub combination
Hair dryer
  • 301 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 2 Queen Beds, Accessible (Mobility, Accessible Tub)

Desk, laptop workspace, blackout drapes, iron/ironing board

Standard Room, 2 Queen Beds, Accessible (Mobility, Accessible Tub)

Highlights

Air conditioning
Free rollaway/extra beds
Free cribs/infant beds
Refrigerator
Flat-screen TV
Blackout drapes/curtains
Shower/tub combination
Hair dryer
  • 301 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 1 King Bed with Sofa bed (Additional Living Area)

Suite, 1 King Bed with Sofa bed (Additional Living Area) | Living area | 42-inch flat-screen TV with cable channels, TV

Suite, 1 King Bed with Sofa bed (Additional Living Area)

Highlights

Separate sitting area
Air conditioning
Free rollaway/extra beds
Free cribs/infant beds
Refrigerator
Flat-screen TV
Sofa bed - twin
Blackout drapes/curtains
  • 350 sq ft
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Suite, 1 King Bed, Accessible (Mobility, Roll Shwr)

Desk, laptop workspace, blackout drapes, iron/ironing board

Suite, 1 King Bed, Accessible (Mobility, Roll Shwr)

Highlights

Separate sitting area
Air conditioning
Free rollaway/extra beds
Free cribs/infant beds
Refrigerator
Flat-screen TV
Sofa bed - queen
Blackout drapes/curtains
  • 350 sq ft
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 1 King Bed (Additional Living Area)

Desk, laptop workspace, blackout drapes, iron/ironing board

Suite, 1 King Bed (Additional Living Area)

Highlights

Separate sitting area
Air conditioning
Free rollaway/extra beds
Free cribs/infant beds
Refrigerator
Flat-screen TV
Sofa bed - twin
Blackout drapes/curtains
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Accessible (Mobility, Accessible Tub)

Desk, laptop workspace, blackout drapes, iron/ironing board

Standard Room, 1 King Bed, Accessible (Mobility, Accessible Tub)

Highlights

Air conditioning
Free rollaway/extra beds
Free cribs/infant beds
Refrigerator
Flat-screen TV
Blackout drapes/curtains
Hair dryer
Private bathroom
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Accessible (Comm, Mobility, Access Tub)

Desk, laptop workspace, blackout drapes, iron/ironing board

Standard Room, 1 King Bed, Accessible (Comm, Mobility, Access Tub)

Highlights

Air conditioning
Free rollaway/extra beds
Free cribs/infant beds
Refrigerator
Flat-screen TV
Blackout drapes/curtains
Hair dryer
Private bathroom
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed, Accessible (Mobility, Accessible Tub)

Desk, laptop workspace, blackout drapes, iron/ironing board

Suite, 1 King Bed, Accessible (Mobility, Accessible Tub)

Highlights

Separate sitting area
Air conditioning
Free rollaway/extra beds
Free cribs/infant beds
Refrigerator
Dining table
Flat-screen TV
Sofa bed - queen
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed (Walk-In Shower)

Desk, laptop workspace, blackout drapes, iron/ironing board

Standard Room, 1 King Bed (Walk-In Shower)

Highlights

Air conditioning
Free rollaway/extra beds
Free cribs/infant beds
Refrigerator
Flat-screen TV
Blackout drapes/curtains
Hair dryer
Private bathroom
  • 300 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room

Desk, laptop workspace, blackout drapes, iron/ironing board

Standard Room

Highlights

Air conditioning
Free rollaway/extra beds
Free cribs/infant beds
Refrigerator
Flat-screen TV
Blackout drapes/curtains
Shower/tub combination
Hair dryer
  • 300 sq ft
  • Sleeps 2
  • 1 Twin Bed

View all photos for Standard Room, 1 King Bed, Accessible (Mobility, Roll-In Shower)

Desk, laptop workspace, blackout drapes, iron/ironing board

Standard Room, 1 King Bed, Accessible (Mobility, Roll-In Shower)

Highlights

Air conditioning
Free rollaway/extra beds
Free cribs/infant beds
Refrigerator
Flat-screen TV
Blackout drapes/curtains
Hair dryer
Private bathroom
  • 300 sq ft
  • Sleeps 2
  • 1 King Bed

Similar properties

Exterior

Hyatt Place Houston NW Vintage Park

Pool
Free breakfast
Pet friendly
Free parking
9.0 out of 10, Wonderful, (1006)
The price is $133
includes taxes & fees
$114 per night
Dec 8 - Dec 9
Hyatt Place Houston NW Vintage Park
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About the neighborhood

Map
18530 State Highway 249, Houston, TX, 77070

What's nearby

  • Houston Methodist Willowbrook Hospital - 5 min walk - 0.5 km
  • Willowbrook Mall - 3 min drive - 2.4 km
  • HP Campus - 4 min drive - 5.1 km
  • Vintage Park - 4 min drive - 4.9 km
  • Sam Houston Race Park - 6 min drive - 6.5 km

Getting around

  • George Bush Intercontinental Airport (IAH) - 31 min drive
  • Houston William Hobby Airport (HOU) - 58 min drive
  • Houston, TX (EFD-Ellington Field) - 64 min drive
  • Houston Station - 27 min drive

Restaurants

  • ‪In-N-Out Burger - ‬2 min drive
  • ‪Raising Cane's Chicken Fingers - ‬3 min drive
  • ‪P.F. Chang's China Bistro - ‬10 min walk
  • ‪BJ's Restaurant & Brewhouse - ‬19 min walk
  • ‪Starbucks - ‬19 min walk

About this property

Holiday Inn & Suites Houston NW - Willowbrook, an IHG Hotel

Holiday Inn & Suites Houston NW - Willowbrook, an IHG Hotel puts you just a 5-minute drive from Willowbrook Mall. Guests can take a dip in the indoor pool or grab a bite to eat at The Elevate Bar & Grill, which serves breakfast and dinner. A bar/lounge and a 24-hour fitness center are offered, and in-room conveniences include refrigerators and microwaves.

Languages

English, Filipino, French, Hindi, Spanish, Urdu

At a glance

Hotel size

  • 132 rooms
  • Arranged over 5 floors

Arriving/Leaving

  • Check-in start time: 3 PM; Check-in end time: 3:00 AM
  • Express check-in/out available
  • Minimum check-in age: 21
  • Check-out time is 11:00 AM
  • Contactless check-out available

Restrictions related to your trip

  • Check COVID-19 restrictions.

Special check-in instructions

  • Front desk staff will greet guests on arrival
  • Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.
  • Guests booked in dinner included rate plans receive dinner for up to 2 adults who are sharing a guestroom. Dinner fees apply for additional guests.

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 21

Children

  • Children (18 years old and younger) stay free when occupying the parent or guardian's room, using existing bedding

Pets

  • Pets not allowed
  • Service animals welcome

Internet

  • Free WiFi and wired internet access in public areas
  • Free WiFi in rooms

Parking

  • Free onsite self parking
  • Wheelchair-accessible parking and van parking on site

Other information

  • Smoke-free property

Property amenities

Food and drink

  • Buffet breakfast (surcharge) each morning 6:00 AM–9:00 AM
  • Restaurant
  • Bar/lounge
  • Coffee/tea in a common area
  • Room service (limited hours)
  • Water dispenser

Traveling with children

  • Children stay free (see details)
  • Grocery/convenience store
  • Pool toys
  • Fence around the pool

What to do

  • Winery tours nearby

Working away

  • 24-hour business center
  • 5 meeting rooms
  • Conference center (9128 square feet of space)

Services

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Porter/bellhop
  • Golf caddy on site
  • Golf cart on site
  • Golf clubs on site
  • Pool loungers
  • Pool umbrellas
  • Romance packages

Facilities

  • Safe-deposit box at front desk
  • Terrace
  • 24-hour fitness center
  • Adjacent to a golf course
  • An indoor pool
  • Golf clubhouse on site
  • Golf pro shop on site
  • Vegan dining options
  • Vegetarian dining options
  • At least 10% of profits reinvested in community & sustainability
  • Double-glazed windows
  • Comprehensive food waste policy
  • No plastic coffee stirrers
  • No plastic drinking straws
  • Banquet hall

Accessibility

  • Elevator
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible parking
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible van parking
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible pool
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible business center
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible lounge
  • Visual alarms in hallways
  • Handrails in stairways
  • Closed captioned TV
  • Phone accessibility kit
  • Well-lit path to entrance
  • Stair-free path to entrance

Room amenities

Be entertained

  • 42-inch flat-screen TV
  • Premium cable channels

Home comfort

  • Air conditioning (climate-controlled)
  • Coffee/tea maker
  • Iron/ironing board
  • Window screens

Sleep well

  • Blackout drapes/curtains
  • Free crib/infant bed
  • Bed sheets provided

What to enjoy

  • In-room massage

Freshen up

  • Private bathroom
  • Free toiletries
  • Hair dryer
  • Towels
  • Toothbrush and toothpaste (on request)
  • Toilet paper

Stay connected

  • Desk
  • Free WiFi
  • Phone
  • Desk chair
  • Electrical adapters/chargers

Food and drink

  • Champagne service
  • Refrigerator
  • Microwave
  • Highchair

More

  • Daily housekeeping
  • In-room safe (surcharge)
  • Recycling

Special features

Dining

The Elevate Bar & Grill - This restaurant serves breakfast and dinner.
The Elevate - Onsite bar. Open daily.

Fees & policies

Optional extras

  • Buffet breakfast is offered for an extra charge of approximately USD 10.95 to 12.95 per person
  • Safes in guestrooms can be used for USD 10 per night

Pool, spa, & gym (if applicable)

  • Pool access available from 10:00 AM to 10 PM

Policies

Noise-free guestrooms cannot be guaranteed.
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
This property accepts credit cards. Cash is not accepted.
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG).
Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

Also known as

Holiday Inn Houston NW Willowbrook Hotel
Holiday Inn NW Willowbrook Hotel
Holiday Inn Houston NW Willowbrook
Holiday Inn NW Willowbrook
Inn NW Willowbrook Hotel
Holiday Inn Suites Houston NW Willowbrook
Holiday Inn Suites Houston NW Willowbrook

Frequently asked questions

Does Holiday Inn & Suites Houston NW - Willowbrook, an IHG Hotel offer free cancellation for a full refund?
Yes, Holiday Inn & Suites Houston NW - Willowbrook, an IHG Hotel does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
Is there a pool at Holiday Inn & Suites Houston NW - Willowbrook, an IHG Hotel?
Yes, there's an indoor pool. Guests have pool access from 10:00 AM to 10 PM.
Are pets allowed at Holiday Inn & Suites Houston NW - Willowbrook, an IHG Hotel?
Sorry, pets aren't allowed, but service animals are welcome.
Is parking offered on site at Holiday Inn & Suites Houston NW - Willowbrook, an IHG Hotel?
Yes, there's free self parking.
What are the check-in and check-out times at Holiday Inn & Suites Houston NW - Willowbrook, an IHG Hotel?
Check-in start time: 3 PM; Check-in end time: 3:00 AM. Check-out time is 11:00 AM. Express check-in and check-out and contactless check-out are available.
What is there to do at Holiday Inn & Suites Houston NW - Willowbrook, an IHG Hotel and nearby?
Holiday Inn & Suites Houston NW - Willowbrook, an IHG Hotel has an indoor pool and a 24-hour fitness center.
Are there restaurants at or near Holiday Inn & Suites Houston NW - Willowbrook, an IHG Hotel?
Yes, there's an onsite restaurant, The Elevate Bar & Grill.
What's the area around Holiday Inn & Suites Houston NW - Willowbrook, an IHG Hotel like?
Holiday Inn & Suites Houston NW - Willowbrook, an IHG Hotel is a short 5-minute walk from Houston Methodist Willowbrook Hospital and 14 minutes' walk from Aerodrome.

Reviews

8.8

Excellent

9.2/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

9.4/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Exceptional

Houston
Satisfied Customer
Roderick, 3-night trip
Verified Hotels.com guest review

10/10 Exceptional

It was great staying, very clean rooms, hallways, quite enjoyed the stay
Juan R, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

Noly, 1-night trip
Verified Hotels.com guest review

8/10 Very Good

Great Stay
All good!!! Staff was awesome!!!!
Robert, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

Dewayne, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

Zane, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

John, 1-night trip
Verified Hotels.com guest review

8/10 Very Good

Fee, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

Olisa, 1-night trip
Verified Expedia guest review

10/10 Exceptional

Cindy, 2-night trip
Verified Expedia guest review

10/10 Exceptional

Aiyanna, 1-night trip
Verified Hotels.com guest review

8/10 Very Good

Shannon lee, 5-night trip
Verified Expedia guest review

10/10 Exceptional

Arturo, 1-night trip
Verified Expedia guest review

10/10 Exceptional

Destiny, 1-night trip
Verified Hotels.com guest review

2/10 Poor

Would not recommend
Horrible they have no towels no house keeping ppl at the front desk are very rude especially Shannon
Nariah, 3-night family trip
Verified Hotels.com guest review

6/10 Good

Only thing that I did not like about my stay is I went out to celebrate a birthday and came back kind of late and upon my return, I parked in the back of the building because the entire parking lot was full in the front except for about 3 spots right by the freeway, but as you know, that is no where close to the door. I was not able to get in the building with my key, so I had to put my belongings back in the car and drive around the front of the building where the only parking was next to the freeway. When I went to the front desk I was asked for my ID, and room number and told that key “lost charge” and “sometimes they do that”, extremely inconvenient at 2:00 a.m. I literally didn’t check in until about 9:45 p.m. the night before so I didn’t understand how that would happen in such a short amount of time.
Khaila, 1-night romance trip
Verified Expedia guest review

2/10 Poor

The employees were rude, and they had roaches.
Marsalis, 1-night family trip
Verified Expedia guest review

10/10 Exceptional

overall it was a decent stay, the rooms could be upgraded but they are clean
Freddy, 2-night trip
Verified Expedia guest review

8/10 Very Good

The hotel was good for one night, but a bit over priced. I booked for a tub in our king suite, but once I arrived the host said she’d never been in that room before and couldn’t tell me if there was a tub. Got into the room and it was shower only. Had to shower with my two year old that night :D.
Corriesha, 1-night trip
Verified Expedia guest review

8/10 Very Good

The property was really really nice. I’ve stayed here several times and would come back. The incidental fee is only 25.00 so that really helps especially when you’re there because your power is out due to the storm. The guy that checks me in every time I come is so pleasant and nice, I wish I knew his name!!. The breakfast was good especially the sausage grave and biscuits but you have to pay for it. The only thing is that there is a black lady that works there, I’m assuming she’s the manager but not quite sure. I didn’t work with her personally every time I came there but I did see her and hear the way she answered the phone and talked with customers which was kinda rude and just her demeanor was hard and not very inviting. I had to call there to try and get a receipt for FEMA (I booked through Expedia and ended up getting the receipt from them) but she was NOT pleasant at all but a bit rude, even when she answered the phone. I told her in a calm way what I was experiencing with her tone and what I’ve seen in the past and she hung up on me which proves exactly what I was talking about. I believe I have seen in the reviews something else about her but I hope that whatever she’s going through, she gets past it. We all go through things but other people don’t deserve to be on the other end of that and receive that type of treatment. That goes for her, me or anybody. Everybody is not the cause of your issues or what your going through.
Teri, 1-night family trip
Verified Expedia guest review

10/10 Exceptional

Shelli, 2-night trip with friends
Verified Hotels.com guest review

2/10 Poor

Tamika, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

Great stay
Its was great night and I didn’t want to leave
Laniecia, 1-night trip
Verified Hotels.com guest review

6/10 Good

Alma, 1-night trip
Verified Expedia guest review

6/10 Good

Poor Front Desk Attitude
I normally use Hotels.com to book a hotel from any chain available. I also ask for late check-outs and have no issues. I was told by the front desk that I could not get a late check-out because I did not book through IHG and apparently this is a benefit of IHG. I have never had this issue. I also have an IHG account but she would not honor it since I did not book through IHG. They also kept giving me 2 of everything even though there were 3 of us in the room (one is a 14 year old child). I selected this number of people when I did the selection in Hotels.com and they said they could not see it in their system. Odd that no other hotels ever have this issue. I even had a room with 2 beds which normally holds 4 people. I had to finally get rude to ask for more breakfast tickets (which I paid for in my room confirmation online) and enough towels. The lady at the front desk was not personable and extremely rude to me, my husband when he originally checked in and other friends staying at this Holiday Inn. The place was nice, clean and in a great location for what we needed, but improvements are needed in the front desk attitude and housekeeping towel service.
Janet, 2-night family trip
Verified Hotels.com guest review