Hotel Rousseau Geneva

Check in was ok, except the rooms are a lot smaller than the pictures lead you to believe. When we tried to move the curtain to close it, the entire curtain railing fell down. We asked to be moved to another room. We were initially told that this was not possible and that it was not a big problem. After insisting on moving rooms, we found out that the staff entered our hotel room without permission to inspect the curtain, even though they had already sent a staff member with me to inspect it. The uninvited visitor came to the conclusion of ‘human damage’ causing the curtains to fall, even though there was not a single screw attaching it to the runner. Several arguments with extremely rude staff resulted in them invoicing me 50CHF for the damage. If the curtains fall down through normal use, there’s something wrong with them. Staff entering the hotel room without permission is is an unacceptable violation of privacy. They moved us to another room (granted a bigger one) only after we insisted because they were leaving not only the curtains on the floor (and there was not much floor space to begin with) but also all the cracked laminate from where the curtains fell down. We felt intimidated and unwelcome walking through the lobby, and although we tried to have reasonable discussions about how we could not have possibly caused the curtains to fall down, they still insisted on charging us.

The shower's hot water did not work. And the breakfast was not woth the $ charged.

Great location, easy access and a short walk from the train station. Waterfront is minutes away making a great location for discovering this lovely city. Great transport links and nearby shops and restaurants. The hotel staff were all friendly and helpful. The twin room we had was clean and plenty space for the two of us. Lots of space for storage. Not situated on a busy main road so pretty quiet at night. There was ongoing works in the hotel however we were informed of this at check in with much apologies from the staff, and assured works would be only between 8am and 5pm. Can honestly say during our stay we had very minimal disruption from these renovations. Great stay overall

Overall the rooms are renovated which is nice. What makes me mad is they only show the renovated pictures on the site. You have to carry your luggage up a filthy flight of stairs in red carpet (not shown). Other than that everything else was fine.

Friendly and helpful staff. Room was clean and comfortable. Great location.