Before I booked, I saw the hotel does not have an elevator. The information was “If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.” After booking I did that. I told them I needed a room on the ground floor. At the time I also booked a 2nd stay for my return to Havana a few days later.
When I arrived at the hotel, I was given a 3rd floor room!?
The staff was kind & carried my 2 suitcases, up but it was difficult for me to do the stairs. Then HAVE TO TAKE STAIRS TO THE 4TH FLOOR for breakfast. More concerning was that the owner was very rude, very rude.
I DID stick out the original 4 day booking on the 3rd floor, but I just could not stay at the hotel on my return. I had to cancel.
I had a non-refundable booking. I gave the hotel the courtesy of canceling so they could attempt to resell the room, as opposed to just not showing up.
On my return to the States, I requested Hotels.com try to work something out with the hotel owner. They tried and the owner refused any compromise.
The description of Art Studio Habana Vieja 55 on Hotels.com is mis-leading and lacks accurate information.
I go to Cuba 3 or 4 times a year. There are plenty of nice, clean, affordable places Americans can stay AND be appreciated by the owner. Art Studio Habana Vieja 55 is not one of them.
Let my loss be a warning for you.