Truly, if you’re going to Cartagena, I HIGHLY recommend townhouse boutique hotel. There’s literally nowhere else I would consider staying. Unfortunately, due to weather we weren’t able to experience their sister hotel which also has raving reviews on here but hopefully I will be able to the next trip around. The staff here is literally incomparable to any other place I’ve stayed and I’m not just saying that to say it. So sad to leave, but excited to return to Cartagena and Townhouse for sure!!! The staff do an excellent job of making you feel like you belong. I specifically want to shoutout Jorman— he was an absolutely amazing concierge. No matter how many questions we asked or help that was needed, Jorman was there within seconds to help us even when we thought he may be annoyed lol He always had a bright smile on his face which made us feel super comfortable. Aldo was also another staff member that made us feel super special. He recommended the best food to eat at the restaurant and connected with us, again making us feel like we belonged in Cartagena. Jessica was literally the best server I’ve had in a restaurant setting ever in life. From her sweet smile to her ability to know what we needed for breakfast or lunch, she was literally AMAZING!