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Jewel Grande Montego Bay Resort & Spa – All Inclusive

4.5 star property
Luxury beachfront resort with spa, near Rose Hall Great House

Choose dates to view prices

your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Jewel Grande Montego Bay Resort & Spa – All Inclusive

2 outdoor pools, pool umbrellas, sun loungers
Private beach, white sand, beach cabanas, sun loungers
Aerial view
Aerial view
Buffet

Reviews

8.8 out of 10

Excellent

Popular amenities

  • Electric vehicle charging point
  • Bar
Main amenities
  • Daily housekeeping
  • On a private beach
  • 7 restaurants and 2 poolside bars
  • 4 bars/lounges and 2 swim-up bars
  • Full-service spa
  • 2 outdoor pools
  • Rooftop terrace
  • Fitness center
  • Steam room
  • Beach umbrellas
  • Beach cabanas
  • Beach sun loungers
Feel at home
  • Children stay free
  • Playground on site
  • Television
  • Garden
  • Daily housekeeping
  • Laundry facilities
The price is $284
includes taxes & fees
$284 per night
Dec 1 - Dec 2

Room options

Available filters for rooms
Showing 16 of 16 rooms

View all photos for Suite, 2 Bedrooms, Oceanfront

Suite, 2 Bedrooms, Oceanfront | Living room | Plasma TV

Suite, 2 Bedrooms, Oceanfront

Highlights

Balcony
Air conditioning
Kitchen
Full-sized refrigerator/freezer
Dishwasher
Plasma TV
Washer/dryer
Premium bedding
  • 1639 sq ft
  • Ocean view
  • Sleeps 5
  • 1 Double Bed, 1 King Bed and 1 Twin Sofa Bed

View all photos for Suite, 2 Bedrooms, Ocean View (Partial, Butler)

Premium bedding, minibar, in-room safe, blackout drapes

Suite, 2 Bedrooms, Ocean View (Partial, Butler)

Highlights

Balcony
Air conditioning
Kitchen
Full-sized refrigerator/freezer
Dishwasher
Plasma TV
Washer/dryer
Premium bedding
  • 1639 sq ft
  • Partial ocean view
  • Sleeps 5
  • 1 Double Bed, 1 King Bed and 1 Twin Sofa Bed

View all photos for Suite, 1 Bedroom, Ocean View (Partial, Romance)

Suite, 1 Bedroom, Ocean View (Partial, Romance) | Premium bedding, minibar, in-room safe, blackout drapes

Suite, 1 Bedroom, Ocean View (Partial, Romance)

Highlights

Balcony
Air conditioning
Kitchen
Full-sized refrigerator/freezer
Dishwasher
Plasma TV
Washer/dryer
Premium bedding
  • 836 sq ft
  • Partial ocean view
  • Sleeps 2
  • 1 King Bed and 1 Twin Sofa Bed

View all photos for Suite, 1 Bedroom, Oceanfront

Suite, 1 Bedroom, Oceanfront | Premium bedding, minibar, in-room safe, blackout drapes

Suite, 1 Bedroom, Oceanfront

Highlights

Balcony
Air conditioning
Kitchen
Full-sized refrigerator/freezer
Dishwasher
Plasma TV
Washer/dryer
Premium bedding
  • 1029 sq ft
  • Ocean view
  • Sleeps 3
  • 1 King Bed and 1 Twin Sofa Bed

View all photos for Junior Suite, 2 Double Beds, Oceanfront Premium

Premium bedding, minibar, in-room safe, blackout drapes

Junior Suite, 2 Double Beds, Oceanfront Premium

Highlights

Balcony
Air conditioning
Refrigerator
Plasma TV
Premium bedding
Separate bedroom
Ceiling fan
Blackout drapes/curtains
  • 806 sq ft
  • Ocean view
  • Sleeps 4
  • 2 Double Beds

View all photos for Junior Suite, 1 King Bed, Oceanfront Premium

Premium bedding, minibar, in-room safe, blackout drapes

Junior Suite, 1 King Bed, Oceanfront Premium

Highlights

Balcony
Air conditioning
Refrigerator
Plasma TV
Premium bedding
Separate bedroom
Ceiling fan
Blackout drapes/curtains
  • 806 sq ft
  • Ocean view
  • Sleeps 3
  • 1 King Bed and 1 Twin Sofa Bed

View all photos for Grand Penthouse, 3 Bedrooms (Grande Luxe)

Grand Penthouse, 3 Bedrooms (Grande Luxe) | Premium bedding, minibar, in-room safe, blackout drapes

Grand Penthouse, 3 Bedrooms (Grande Luxe)

Highlights

Balcony
Air conditioning
Kitchen
Full-sized refrigerator/freezer
Dishwasher
Plasma TV
Washer/dryer
Premium bedding
  • 3592 sq ft
  • Sleeps 7
  • 1 King Bed, 2 Queen Beds and 1 Twin Sofa Bed

View all photos for Grand Suite, 1 Bedroom, Oceanfront

Grand Suite, 1 Bedroom, Oceanfront | Premium bedding, minibar, in-room safe, blackout drapes

Grand Suite, 1 Bedroom, Oceanfront

Highlights

Balcony
Air conditioning
Kitchen
Refrigerator
Plasma TV
Washer/dryer
Ceiling fan
Premium bedding
  • 1399 sq ft
  • Ocean view
  • Sleeps 4
  • 1 King Bed and 1 Twin Sofa Bed

View all photos for Junior Suite, 2 Double Beds, Oceanfront

Premium bedding, minibar, in-room safe, blackout drapes

Junior Suite, 2 Double Beds, Oceanfront

Highlights

Balcony
Air conditioning
Refrigerator
Plasma TV
Premium bedding
Separate bedroom
Ceiling fan
Blackout drapes/curtains
  • 806 sq ft
  • Ocean view
  • Sleeps 4
  • 2 Double Beds

View all photos for Villa, 3 Bedrooms, Garden View

Premium bedding, minibar, in-room safe, blackout drapes

Villa, 3 Bedrooms, Garden View

Highlights

Patio
Air conditioning
Kitchen
Full-sized refrigerator/freezer
Dishwasher
Plasma TV
Washer/dryer
Ceiling fan
  • 4391 sq ft
  • Sleeps 7
  • 2 Double Beds, 1 King Bed and 1 Twin Sofa Bed

View all photos for Suite, 2 Bedrooms, Resort View

Premium bedding, minibar, in-room safe, blackout drapes

Suite, 2 Bedrooms, Resort View

Highlights

Balcony
Air conditioning
Plasma TV
Premium bedding
Separate bedroom
Ceiling fan
Blackout drapes/curtains
Private bathroom
  • 1639 sq ft
  • Resort view
  • Sleeps 5
  • 1 King Bed, 1 Double Bed and 1 Twin Sofa Bed

View all photos for Suite, 1 Bedroom, Resort View

Deep soaking tub, rainfall showerhead, designer toiletries, hair dryer

Suite, 1 Bedroom, Resort View

Highlights

Balcony
Air conditioning
Plasma TV
Premium bedding
Separate bedroom
Ceiling fan
Blackout drapes/curtains
Private bathroom
  • 1029 sq ft
  • Resort view
  • Sleeps 3
  • 1 King Bed and 1 Twin Sofa Bed

View all photos for Suite, 3 Bedrooms, Oceanfront

Suite, 3 Bedrooms, Oceanfront | Premium bedding, minibar, in-room safe, blackout drapes

Suite, 3 Bedrooms, Oceanfront

Highlights

Balcony
Air conditioning
Kitchen
Full-sized refrigerator/freezer
Dishwasher
Plasma TV
Washer/dryer
Premium bedding
  • 1979 sq ft
  • Ocean view
  • Sleeps 7
  • 1 King Bed, 2 Double Beds and 1 Twin Sofa Bed

View all photos for Junior Suite, 1 King Bed with Sofa bed, Oceanfront

Premium bedding, minibar, in-room safe, blackout drapes

Junior Suite, 1 King Bed with Sofa bed, Oceanfront

Highlights

Balcony
Air conditioning
Refrigerator
Plasma TV
Ceiling fan
Blackout drapes/curtains
Sofa bed - single
Premium bedding
  • 806 sq ft
  • Ocean view
  • Sleeps 3
  • 1 King Bed and 1 Twin Sofa Bed

View all photos for Villa, 3 Bedrooms, Oceanfront

Premium bedding, minibar, in-room safe, blackout drapes

Villa, 3 Bedrooms, Oceanfront

Highlights

Patio
Air conditioning
Kitchen
Full-sized refrigerator/freezer
Dishwasher
Plasma TV
Washer/dryer
Premium bedding
  • 4391 sq ft
  • Ocean view
  • Sleeps 7
  • 2 Double Beds, 1 King Bed and 1 Twin Sofa Bed

View all photos for Penthouse, 3 Bedrooms

Penthouse, 3 Bedrooms | Premium bedding, minibar, in-room safe, blackout drapes

Penthouse, 3 Bedrooms

Highlights

Balcony
Air conditioning
Kitchen
Full-sized refrigerator/freezer
Dishwasher
Plasma TV
Washer/dryer
Premium bedding
  • 2583 sq ft
  • Ocean view
  • Sleeps 7
  • 2 Double Beds, 1 King Bed and 1 Twin Sofa Bed

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Pool
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8.6 out of 10, Excellent, (2225)
The price is $339
includes taxes & fees
$339 per night
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About the neighborhood

Map
Rose Hall, St James, Montego Bay

What's nearby

  • Half Moon Golf Course - 15 min walk - 1.3 km
  • Montego Bay Convention Centre - 16 min walk - 1.3 km
  • White Witch of Rose Hall Golf Course - 3 min drive - 2.1 km
  • Cinnamon Hill Golf Course - 3 min drive - 2.6 km
  • Rose Hall Great House - 3 min drive - 2.2 km

Getting around

  • Sir Donald Sangster Intl. Airport (MBJ) - 18 min drive
  • Airport shuttle (surcharge)

Restaurants

  • ‪Urban Heat by FlavorZ - ‬10 min walk
  • ‪Lobby Bar - ‬4 min drive
  • ‪Choicez - ‬6 min walk
  • ‪The Jerk Hut - ‬5 min drive
  • ‪Waves Restaurant - ‬1 min walk

About this property

Jewel Grande Montego Bay Resort & Spa – All Inclusive

Placing you just a 5-minute drive from Jamaica Beaches, Jewel Grande Montego Bay Resort & Spa – All Inclusive offers a private beach where you can enjoy cabanas, beach umbrellas, and beach massages. 2 outdoor pools provide a splash of fun, while guests in the mood for pampering can visit the spa to indulge in deep-tissue massages, body wraps, and aromatherapy. Waves, one of 7 restaurants, serves international cuisine and is open for breakfast and dinner. Other highlights at this luxurious resort include 2 poolside bars, a rooftop terrace, and a fitness center. Fellow travelers say great things about the helpful staff and spacious guestrooms.

All inclusive

This resort is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Languages

English

At a glance

Hotel size

  • 217 units
  • Arranged over 12 floors

Arriving/Leaving

  • Check-in start time: 4:00 PM; Check-in end time: midnight
  • Early check-in subject to availability
  • Late check-in subject to availability
  • Minimum check-in age: 18
  • Check-out time is 11:00 AM
  • Late check-out subject to availability

Restrictions related to your trip

  • Check COVID-19 restrictions.

Special check-in instructions

  • This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
  • Front desk staff will greet guests on arrival

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • Up to 2 children (5 years old and younger) stay free when occupying the parent or guardian's room, using existing bedding
  • No cribs (infant beds)

Pets

  • Pets not allowed
  • Service animals welcome

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • Free onsite self parking
  • Free onsite valet parking
  • Wheelchair-accessible parking on site
  • Electric vehicle charging point on site

Transfers

  • Airport shuttle (available 24 hours)*

Other information

  • Designated smoking areas

Property amenities

Food and drink

  • 7 restaurants
  • 4 bars/lounges
  • 2 poolside bars
  • 2 swim-up bars
  • 2 coffee shops
  • 24-hour room service
  • Snack bar/deli
  • Water dispenser

Traveling with children

  • Children stay free (see details)
  • Playground

What to do

  • On a private beach
  • Fitness classes
  • Pilates classes
  • Yoga classes
  • Beach volleyball
  • Kayaking
  • Shopping
  • Pool table
  • Parasailing nearby
  • Snorkeling nearby

Working away

  • Business center
  • 4 meeting rooms
  • Conference center (4295 square feet of space)

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Hair salon
  • Free newspapers in lobby
  • Luggage storage
  • Wedding services
  • Porter/bellhop
  • Beach cabanas (surcharge)
  • Beach sun loungers
  • Beach towels
  • Beach umbrellas
  • Pool loungers
  • Pool umbrellas

Facilities

  • 3 buildings/towers
  • Built in 2009
  • Safe-deposit box at front desk
  • Rooftop terrace
  • Garden
  • Television in common areas
  • Fitness center
  • Adjacent to a golf course
  • 2 outdoor pools
  • Arcade/game room
  • Full-service spa
  • Massage/treatment rooms
  • Steam room
  • At least 80% of food locally-sourced
  • At least 80% organic food
  • Vegan dining options
  • Vegetarian dining options
  • Annual offsets purchased for at least 10% of carbon footprint
  • Humane treatment of captive wild animals
  • Locally-owned & organized tours & activities
  • Local artist showcase
  • At least 10% of profits reinvested in community & sustainability
  • Local culture & ecosystem education
  • At least 80% lighting from LEDs
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Banquet hall
  • Reception hall

Accessibility

  • Elevator
  • Wheelchair accessible
  • Wheelchair-accessible parking

Room amenities

Be entertained

  • Plasma television
  • Digital TV channels

Home comfort

  • Air conditioning
  • Ceiling fan
  • Minibar
  • Coffee/tea maker
  • Bathrobes and slippers
  • Iron/ironing board

Sleep well

  • Blackout drapes/curtains
  • Turndown service
  • Premium bedding

Freshen up

  • Deep soaking bathtub
  • Bathtub or shower
  • Rainfall showerhead
  • Designer toiletries
  • Hair dryer
  • Towels

Stay connected

  • Free WiFi
  • Phone

Food and drink

  • Free bottled water
  • Reusable coffee/tea filters

More

  • Daily housekeeping
  • In-room safe
  • Eco-friendly toiletries
  • Eco-friendly cleaning products provided
  • Energy-saving switches
  • LED light bulbs
  • Water-efficient showers only
  • Water-efficient toilets only

Special features

Spa

The onsite spa has 14 treatment rooms including rooms for couples and outdoor treatment areas. Massages are available on the beach and in the spa; other services include deep-tissue massages, hot stone massages, and sports massages. A variety of treatment therapies are provided, including aromatherapy, Ayurvedic, and hydrotherapy. The spa is equipped with a mud bath, a sauna, a spa tub, and a steam room. The spa is open daily. Children under 16 years old are not allowed in the spa without adult supervision. Guests under 12 years old are not allowed in the spa. There are hot springs/mineral springs on site.

Dining

Waves - Overlooking the pool, this restaurant specializes in international cuisine and serves breakfast and dinner. Guests can enjoy drinks at the bar.
Pierside Restaurant - Overlooking the pool, this restaurant specializes in Asian cuisine and serves dinner only. Reservations are required. Open daily.
Cricket's Beach Grill - This poolside restaurant specializes in American cuisine and serves lunch and light fare. Guests can enjoy drinks at the bar. Open daily.
Fiery Pelican Outdoor Gri - This restaurant specializes in Tex-Mex cuisine and serves lunch only. Open daily.
Le Bouchon - This buffet restaurant specializes in international cuisine and serves breakfast, lunch, and dinner. Open daily.

Awards and affiliations

Eco-Certified Property
This property participates in Green Globe, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Fees & policies

Optional extras

  • Airport shuttle service is offered for an extra charge of USD 33 per person (roundtrip)

Children & extra beds

  • Airport shuttle service for children costs USD 16.5 (roundtrip)

Pool, spa, & gym (if applicable)

  • Guests under 12 years old are not allowed in the spa, and guests under 16 years old are only allowed with adult supervision
  • Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation

Policies

This property uses eco-friendly cleaning products.
Guests can rest easy knowing there's a fire extinguisher, a security system and a first aid kit on site.
This property accepts credit cards. Cash is not accepted.

Also known as

Jewel Grande Montego Bay Resort All Inclusive
Jewel Grande Resort All Inclusive
Jewel Grande Montego Bay All Inclusive
Jewel Grande Montego Bay Resort All Inclusive
Jewel Grande Resort All Inclusive
Jewel Grande Montego Bay All Inclusive
Jewel Grande Montego Bay Resort All Inclusive
Jewel Grande Resort All Inclusive
Hotel Jewel Grande Montego Bay Resort & Spa – All Inclusive
Jewel Grande Montego Bay All Inclusive
Jewel Grande Montego Bay Resort Spa All Inclusive
Jewel Grande Montego Inclusive
Jewel Grande All Inclusive
Jewel Grande Montego Bay Resort Spa All Inclusive
Jewel Grande Montego Bay Resort Spa – All Inclusive
Jewel Grande Montego Inclusive
Jewel Grande Montego Bay Resort Spa – All Inclusive
Jewel Grande Montego Bay Resort & Spa – All Inclusive Resort

Frequently asked questions

Does Jewel Grande Montego Bay Resort & Spa – All Inclusive offer free cancellation for a full refund?
Yes, Jewel Grande Montego Bay Resort & Spa – All Inclusive does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
Is there a pool at Jewel Grande Montego Bay Resort & Spa – All Inclusive?
Yes, there are 2 outdoor pools.
Are pets allowed at Jewel Grande Montego Bay Resort & Spa – All Inclusive?
Sorry, pets aren't allowed, but service animals are welcome.
Is parking offered on site at Jewel Grande Montego Bay Resort & Spa – All Inclusive?
Yes, there's free self and valet parking. Electric vehicle charging is available.
Is airport shuttle service offered by Jewel Grande Montego Bay Resort & Spa – All Inclusive?
Yes, an airport shuttle is available. The charge is USD 33 per person roundtrip.
What are the check-in and check-out times at Jewel Grande Montego Bay Resort & Spa – All Inclusive?
Check-in start time: 4:00 PM; Check-in end time: midnight. Check-out time is 11:00 AM.
What is there to do at Jewel Grande Montego Bay Resort & Spa – All Inclusive and nearby?
Have fun with onsite activities like kayaking and volleyball. Additional recreation onsite includes fitness classes, Pilates, and yoga. Indulge in a treatment at the spa and enjoy a swim in one of the 2 outdoor swimming pools. Jewel Grande Montego Bay Resort & Spa – All Inclusive also has 2 swim-up bars, 2 poolside bars, and a private beach, as well as a steam room, an arcade, and a garden.
Are there restaurants at or near Jewel Grande Montego Bay Resort & Spa – All Inclusive?
Yes, there are 7 onsite restaurants, featuring international cuisine, ocean views, and poolside dining.
Does Jewel Grande Montego Bay Resort & Spa – All Inclusive have rooms with private spa tubs?
Yes, each room has a deep soaking bathtub.
What's the area around Jewel Grande Montego Bay Resort & Spa – All Inclusive like?
Jewel Grande Montego Bay Resort & Spa – All Inclusive is located on the waterfront, a short 15-minute walk from Half Moon Golf Course and 16 minutes' walk from Montego Bay Convention Centre.

Reviews

8.8

Excellent

9.2/10

Cleanliness

9.4/10

Staff & service

8.8/10

Amenities

8.8/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Exceptional

Great Experience
Overall, really good resort. Staff was incredibly friendly and helpful explaining anything. Food was good overall. I have a few knit-picks, but overall good. The nightly entertainment was fun, but we felt there wasn’t much to do after the 50 minutes of nightly entertainment. We were there 6 nights - after being there a few days it almost felt small. As in, not too much to do. It’s not a complaint, we just relaxed the whole time. But we would have enjoyed it even more if there were more to do in the evenings. I would definitely recommend this to anyone for a 4 night stay. An older couple we spoke with mentioned that they hated you had to take stairs to and from each building, which we didn’t think about. But nothing you can do about that!
Daniel, 6-night trip
Verified Hotels.com guest review

10/10 Exceptional

Shavonne, 4-night trip
Verified Hotels.com guest review

2/10 Poor

horrible stay
We had a horrible experience at this hotel. We arrived at 4:30 PM for check-in, but our room was not ready until 6:30 PM. On the second day, there was NO water and NO power for the elevator until around 9 PM. On the third day, there was NO hot water throughout the entire afternoon, which was only restored by 8 PM. Additionally, there was loud party music that lasted until 12:15 AM, making it impossible to sleep. The Moonstone Restaurant was also understaffed, and despite waiting for 20 minutes, we were unable to get seated. Overall, we were very disappointed with our experience and will not be returning. Let me know if you’d like additional changes or assistance with tone adjustments!
shushu, 3-night family trip
Verified Hotels.com guest review

6/10 Good

BettyAnn, 7-night trip
Verified Hotels.com guest review

2/10 Poor

Terrible hotel
I recently stayed at this hotel for a wedding, and I was incredibly disappointed. The cleanliness of the hotel was poor—rooms and common areas lacked the attention to detail you’d expect. The service was equally underwhelming, with slow responses to even the simplest requests. While the food was acceptable, the overall experience was lacking, especially considering this was a wedding venue where service should be top-notch. The bar was consistently out of basic ingredients, including mint, which meant no mojitos or similar drinks. For a hotel in a tourist area, this was shocking. I've traveled extensively across the Caribbean, and unfortunately, this was by far the worst experience. I wouldn’t recommend staying here if you’re looking for quality or reliability.
Ami, 3-night trip with friends
Verified Hotels.com guest review

10/10 Exceptional

Karen, 1-night trip
Verified Hotels.com guest review

4/10 Fair

Not Impressed
Service was seriously lacking! Villa was not prepped with utensils, plates, mugs etc for 6 guests. Took 2-3 hours to get food orders. Waited 1.5 hours for jerk chicken on the beach. Location of villa was convenient, beach was nice. No pool table as in images. It was off season, and very clear the B crew was on duty.
Traci, 4-night family trip
Verified Hotels.com guest review

4/10 Fair

False advertisement about All Inclusive
Jewel Grande Montego Bay is not an All Inclusive, at the steak restaurant we had to pay for the Lobster tail. The food choice was very limited. The other Hotels that i have been to everything that you eat is Free.
jerry, 5-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Brittany, 4-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Robin, 5-night trip
Verified Expedia guest review

10/10 Exceptional

Ambience 10/10 The rooms exquisite
Davia, 1-night romance trip
Verified Expedia guest review

10/10 Exceptional

The staff is friendly and hospitable. I felt safe. The food was very good along with the live entertainment.
Bernard, 3-night trip
Verified Expedia guest review

10/10 Exceptional

Friendly staff; lots of room space.
Tolulope David, 5-night family trip
Verified Expedia guest review

10/10 Exceptional

Sophia, 7-night trip
Verified Expedia guest review

10/10 Exceptional

Weizer, 3-night trip
Verified Expedia guest review

10/10 Exceptional

Only complaint that there was an issue with an AC day one but other than that it was an amazing experience
Jasmine Ami, 5-night romance trip
Verified Expedia guest review

8/10 Very Good

From the moment we arrived it was very clear we would enjoy our stay, the resort was classy and the service was excellent.
Jermaine, 3-night family trip
Verified Expedia guest review

10/10 Exceptional

The bathroom shower leaks when you use it. They need to fix that!
Carolyn, 3-night trip
Verified Expedia guest review

4/10 Fair

Already said
venton, 2-night romance trip
Verified Expedia guest review

6/10 Good

Nice - But With Challenges
First, I was made to wait more than an hour and a 1/2 beyond check-in time for my room. I had to get a supervisor to resolve this issue. After some resistance, the supervisor agreed to allow me an extra hour and a 1/2 to check out on my final day. The room was pleasant with a nice view; however, I was dismayed to learn that there was no microwave oven available. Moreover, I noticed condensation from the AC causing a constant drip of water from the ceiling which was clearly damaged from this problem. Hence, I had to always step over the puddle to avoid slipping on the water on the floor. Finally, the TV in the room did not work for most of my stay at the hotel.
Harold, 4-night trip with friends
Verified Hotels.com guest review

8/10 Very Good

The staffing were great especially Christal.
Juslyne, 5-night romance trip
Verified Expedia guest review

10/10 Exceptional

Mellisa, 1-night trip
Verified Hotels.com guest review

6/10 Good

Needs some updates, broken tiles in the bathroom and lobby areas, Can do better job with cleaning hallways and elevators
alfred, 3-night family trip
Verified Expedia guest review

10/10 Exceptional

It was good experience
Kenisha, 1-night family trip
Verified Expedia guest review

8/10 Very Good

The view from our suite was phenomenal! We had the all inclusive package . K Dot front the swim up pool was amazing!! I don’t his real name but it starts with a K. It was actually two of the guys who were really nice there. The Asian restaurant and breakfast buffet were really good, you have to try the Rum and Raisin ice cream trust me! The bathroom sink didn’t have a working cold water lever and the shower lever worked but the covering fell off. Otherwise it was a great stay with water sports included shout out to Jean Claude he was very informative on our sailing tour!
Shamika, 5-night romance trip
Verified Expedia guest review

General property information

Travelers Say
"Amazing resort from the staff to the food to the views to the amenities best vacation I have ever been on."
Reasons to Book
Outdoor Pool & Onsite Restaurant/Bar
Check-In Time
3:00 PM
Check-Out Time
11:00 AM